Anna Brown
NYC Department of Education
Brooklyn,NY
1
Language
1
Certification
9
years of professional experience
Manager with grocery operations experience spanning register coverage, order fulfillment, and in-store pricing execution. Supported high-volume delivery orders during COVID-19 by shopping, scanning, charging, packaging, and preparing pickups while keeping store flow steady through data entry, customer calls, vendor calls, and report support. Brings practical front-end coordination, customer service, and administrative follow-through to day-to-day store management.
Work History
Substitute Paraprofessional
9 Months- Collaborated with educators to implement effective instructional strategies for diverse learners.
- Supported individualized education plans to enhance student learning and development.
- Adapted instructional materials to meet the needs of students with varying abilities and learning styles.
- Assisted teachers in managing classroom activities and maintaining a positive learning environment.
- Facilitated communication between students, teachers, and families to promote student success.
- Developed and maintained documentation of student progress and behavioral observations for review.
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoor activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Provided coverage for absent teachers as needed, seamlessly adapting to various teaching styles and subject matter expertise areas.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Assistant to Manager
3 Years 2 Months- I had the pleasure of working alongside the store grocery manager all throughout COVID-19 and the years following. I worked as an assistant fulfilling all tasks assigned such as restocking, creating store merchandise pricing and their signs, throughout COVID-19 we ran an essential delivery program situated in North Brooklyn. I managed large shopping orders by scanning items, charging them to a digital credit card, packaging them, and coordinating pick-up for delivery.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with clients.
- Responded to incoming calls, emails, faxes, and inquiries from customers and vendors to maintain effective communication.
- Answered incoming calls and recorded accurate messages.
- Prepared reports, presentations, and correspondence to support management decision-making.
- Analyzed business performance data and forecasted business results for upper management.
Counter Server
5 Months- Offered details about menu items and suggested choices to meet customer tastes.
- Resolved customer complaints in a timely manner.
- Maintained a clean, organized and stocked work station.
- Restocked shelves throughout shift as needed.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Communicated effectively with kitchen staff to ensure orders were fulfilled quickly and accurately.
- Operated cash registers for transactions with customers.
- Developed long-term relationships with customers, increasing repeat business.
- Processed payments using credit cards, debit cards, and cash.
- Delivered top quality customer service while managing multiple tasks.
- Maintained complete knowledge of available menu, including daily specials.
- Balanced drawers at the end of each shift.
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Greeted incoming guests with a friendly smile and provided knowledgeable service.
- Processed order transactions and handled debit and cash operations.
Assistant Store Manager
3 Years 1 Month- I worked four years in my local supermarket, becoming floor manager, and office accountant after being promoted from working two years on the registers with regular customer service. I worked to better the supermarket in terms of cashier/customer relations, always keeping the stores best interest in mind. Working as the floor manager at such a young age has taught me a lot of self discipline skills, leadership skills (as I guide the other cashiers and set the example for them). Additionally I worked alongside the accountants in the office, managing payroll and paying the stores receipts.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Entered time and attendance logs in preparation for payroll.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained adequate staffing to meet objectives within budget.
Education
High School Diploma
Skills
Administrative support
Office administration
Data entry
Meeting scheduling
Calendar management
Inventory control
Team supervision
Shift scheduling
Payroll processing
Customer service standards
Accomplishments
- Senior Awards 2017 Most Achieved in Writing and Literature
Affiliations
- Urban gardening
- Childcare
- Meal-prep/cooking
Certification
- Certified Paraprofessional Teaching Assistant Level I
Languages
English
Native/ Bilingual
Timeline
Substitute Paraprofessional
NYC Department of Education
11.2025 - CurrentRead More
Counter Server
Marthas Country Bakery
10.2020 - 03.2021Read More
Assistant to Manager
Lincoln Market
05.2020 - 07.2023Read More
Assistant Store Manager
C-town Supermarket
03.2017 - 04.2020Read More
St. Francis College
High School Diploma
Read More