Anna Bunch
Adairsville,GA
Summary
Senior level leader with expertise in compensation, data gathering and presenting, project and program management, training operations, leading sales teams and serving customers in the telecommunication industry. Exceptional ability to drive and execute high level strategy in global organization. Proven success with operational improvement through change management, effective communication, and critical thinking. Excel in collaborating with senior executives and stakeholders of all levels across the business.
Overview
18
18
years of professional experience
Work History
Sales Compensation, Manager - Finance
AT&T
05.2022 - Current
- Validate payroll in sums of $35-$45M/month and provide senior leadership with any variables
- Implemented a new payroll analysis that reduced payout errors by 30%
- Led a team of 4 to successfully Identify areas of risk and conduct necessary audits to reduce compensation payout errors
- Data gathering, reporting & presentations
- Training and Development for Sales Operations partners
- Work with payroll for the handoff of sellers that leave the plan in a deficit to recover necessary funds and then respond to incoming inquiries from the previous sellers to explain the deficit in great detail
- Provided expert guidance to management on complex compensation issues, fostering an environment of trust between employees and leadership teams.
Senior Training Manager Delivery - Human Resources
AT&T
03.2021 - 05.2022
- Deliver learning services curriculum to ensure standardized and consistent delivery of material, enhance skills and classroom credibility by performing the job responsibilities of the reps
- Provide subject matter expertise in designated areas required for effective course management and delivery, analyze course materials to ensure current, accurate, and thorough content
- Coach and develop students to improve performance through positive reinforcement and motivational incentives
- Administer Level 1 and Level 2 tests that collect measurement and evaluation data so that the learner's performance and knowledge gained in class may be evaluated
- Led Diversity, Equity & Inclusion Training program
Sales Executive Fiber - Global Business Solutions
AT&T
08.2020 - 02.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives
- Product SME for AlienVault, ADI, ASEOD, AT&T Phone, AT&T Fiber
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Identified new market opportunities through diligent research and networking.
Sales Coach Leader
AT&T
06.2016 - 08.2020
- Responsible for ensuring Sales Representatives are trained, understand and follow company good sales practices, adhere to company standards and guidelines
- Maintained accurate sales measurements, attendance and adherence records
- Responsible for sales forecasting and sales implementation to meet sales objectives
- Tracking sales thru to completion, ensuring representatives obtain proper credit earned for sales
- As a sales coach I have been in new hire training classes as well as the culture transformation training with the whole Renz organization training Sales managers, Sales Coaches and Sales Consultants
- Collaboration and Teamwork - I have helped my fellow teammates hit their targets by sharing best practices and let others job shadow me for the day to get new tips and daily routines to help them achieve their targets
- Analyze the individual performance of each team member and find ways to motivate them to perform even better
- Customer-Centric Solution Development
- Displays High Integrity and Honesty
- Trained and mentored 36 new personnel hired to fulfill various roles.
- Oversaw day-to-day activities of 10-12 employees in call center, fostering inspiring atmosphere to optimize employee experiences.
Sales Team Leader
AT&T
01.2012 - 01.2016
- Designed & implemented plans to increase sales performance & customer satisfaction
- Aided center management with performance & record management
- Coached Sales Associates on landline, mobility and broadband products to ensure achievement of sales targets
- Took over escalated customer contacts to ensure issue resolution and customer satisfaction
Sales Associate
AT&T
01.2007 - 01.2012
- Served as a frontline telecommunications expert in a call center environment to over 900,000 small business customers
- I was responsible for driving sales programs through up selling and cross selling techniques on all inbound call interactions
- Exceeded individual sales objectives and customer care commitments every year
Education
No Degree - Business Administration
Georgia Highlands
Cartersville, GA05.2009
High School Diploma -
Cass High School
Cartersville, GA05.2005
Skills
- Organizational Development
- Payroll Administration
- Compensation design
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Analytical Thinking
- Adaptability
- Data Analysis
- Incentive Programs
- Employee Relations
Accomplishments
- Collaborated from user stories to implementation of Varicent a CRM system and the implementation of Salesforce
- Currently involved in AT&T's Finance Rockstars -Leadership Program 2024
- Achieved Diamond Club trip 4 times (this goes to the top 3% of sales in the company nationwide)
- Received Leadership Award for assisting in the development of a new virtual training program during Covid 2020
- Graduate of AT&T's MDP Management Development Program 2020-2021
Awards
- Diamond Club trip 4 years as a seller & level 1 Manager (top 3% of sales)
- Leadership award
- Mobility champion for most wireless sold
- Mobility expert
- 100% customer satisfaction scores year to date every year
- Chow Champion (AVP award) 2018-2019
- Ranked #1 sales Coach YTD for 2019-2021
- Leader within the Leadership Development Program
- MDP Management Development Program graduate 2020-2021
- Finance Rockstars Leadership Program 2024
References
- Jessica Davis, Sales Compensation Manager, 470-415-3798
- Christie Self, Principal Compliance Analyst, 770-330-5633
- Jessica Day, Sales Compensation Manager, 770-324-7387
- Kathryn McGinnis, Channel Manager, 706-238-0158
Timeline
Sales Compensation, Manager - Finance
AT&T
05.2022 - Current
Senior Training Manager Delivery - Human Resources
AT&T
03.2021 - 05.2022
Sales Executive Fiber - Global Business Solutions
AT&T
08.2020 - 02.2021
Sales Coach Leader
AT&T
06.2016 - 08.2020
Sales Team Leader
AT&T
01.2012 - 01.2016
Sales Associate
AT&T
01.2007 - 01.2012
No Degree - Business Administration
Georgia Highlands
High School Diploma -
Cass High School
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