Anna Burton
Greensboro,NC
Summary
I love decorating cakes and working with the people who order them to create just what they want and make their experience special. Many things play a part in this and I have years of experience in all of them: customer service, food/workplace hygiene and safety, creating a good atmosphere with co-workers, and being respectful of management. During my time as a Bakery Associate I was considered the 'go-to' person for precision work completed quickly and being able to understand what the customers really wanted. It was only due to my mother's very unexpected and drastic illness that I left that job, which I absolutely adored!
Overview
27
27
years of professional experience
Work History
Waitress
Stamey's Barbecue
Greensboro, NC
08.2018 - Current
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on menu offerings and service protocols.
- Managed multiple tables efficiently while maintaining attention to detail.
- Maintained exceptional levels of cleanliness and workplace hygiene and safety
- Resolved customer complaints promptly to maintain positive dining experiences.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
Waffle House Inc
Greensboro, NC
04.2010 - 08.2019
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Assisted in inventory management and restocking of supplies as needed.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Head Housekeeper
LaQuinta Inn & Suites
Greensboro, NC
10.2003 - 06.2009
- Supervised daily housekeeping operations, ensuring adherence to quality standards.
- Implemented efficient cleaning schedules, optimizing staff assignments for peak performance.
- Conducted regular inspections of guest rooms and common areas to uphold cleanliness standards.
- Coordinated inventory management of cleaning supplies and equipment, reducing costs through strategic sourcing.
- Addressed guest feedback promptly, enhancing overall satisfaction with housekeeping services.
- Led initiatives to improve operational efficiency, resulting in streamlined workflows within the department.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Provided exceptional customer service by addressing guest concerns and requests in a timely manner, often going above and beyond to exceed expectations.
- Improved guest satisfaction by promptly addressing concerns and ensuring cleanliness throughout the property.
- Established effective communication channels between housekeeping staff, front desk personnel, and maintenance teams for seamless operations.
- Streamlined inventory management with regular audits, reducing waste and optimizing supply usage.
- Ensured proper storage techniques were followed for cleaning chemicals, maintaining a safe work environment for all employees.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Bakery Sales Assistant
Winn-Dixie Supermarkets
Reidsville, NC
01.1999 - 11.1999
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted customers with special orders, ensuring accurate completion and on-time delivery for increased satisfaction.
- Improved order accuracy through meticulous attention to detail when assembling custom requests from clients.
- Fostered an engaging atmosphere within the bakery through genuine rapport-building conversations with guests about their preferences.
- Aided in maintaining a safe work environment by adhering to health code regulations during food handling processes.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
- Assisted customers in selecting bakery items, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery display cases to ensure product quality.
- Collaborated with team members to manage inventory levels and restock products efficiently.
- Trained new staff on bakery procedures, promoting adherence to safety standards.
- Monitored product freshness and rotated stock to minimize waste and maximize sales potential.
- Implemented best practices for food safety compliance, ensuring a safe shopping environment for customers.
- Built lasting relationships with repeat customers through consistent friendly interactions over time.
- Handled customer inquiries in a professional manner, addressing concerns and providing appropriate solutions for increased satisfaction levels.
- Reduced food waste by closely monitoring product shelf life and implementing proper rotation procedures for optimal freshness.
Education
Graduation Certificate - Secretarial/Business
Lucie Clayton Secretarial College
London, England07-1990
Skills
- Decorating skills
- Customer service
- Food safety
- Sanitation procedures
- Order fulfillment
- Customer satisfaction
- Bakery equipment knowledge
- Food handling safety
Timeline
Waitress
Stamey's Barbecue
08.2018 - Current
Waitress
Waffle House Inc
04.2010 - 08.2019
Assistant Head Housekeeper
LaQuinta Inn & Suites
10.2003 - 06.2009
Bakery Sales Assistant
Winn-Dixie Supermarkets
01.1999 - 11.1999
Graduation Certificate - Secretarial/Business
Lucie Clayton Secretarial College