Anna Cantu
Yucca Valley,CA
Summary
Experienced Medical Front Desk Lead excelling in guest relations, front office administration, and employee training. Proven skills in strategic task management and analytical problem-solving ensure effective patient care and streamlined operations.
Detail-oriented professional with expertise in front office administration and guest relations. Known for clear communication and analytical problem-solving skills, consistently ensuring seamless patient experiences and effective collaboration with medical staff.
Dynamic Medical Front Desk Lead with over 16 years of experience in optimizing patient interactions and enhancing front office efficiency. Skilled in employee training and strategic task management, contributing to improved guest relations and operational success.
Overview
17
17
years of professional experience
Work History
Medical Front Desk Lead Guest Relaations
Eisenhower Imaging Center
Rancho Mirage, CA
10.2009 - Current
- Supervised front desk functions, facilitating timely patient check-ins and optimizing appointment scheduling procedures.
- Conducted comprehensive training sessions for new staff, focusing on customer service protocols and office procedures.
- Facilitated effective communication by operating a multi-line phone system, addressing patient inquiries and routing calls to appropriate departments.
- Collaborated with medical staff to optimize patient care processes and resolve scheduling conflicts.
- Managed electronic health record systems to uphold the integrity and accuracy of patient information records.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06-1985
Skills
- Clear interpersonal communication
- Guest relations
- Payment reconciliation expertise
- Analytical problem-solving
- Employee scheduling
- Employee training
- Front office administration
- Strategic task management
- Document management
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Medical Front Desk Lead Guest Relaations
Eisenhower Imaging Center
10.2009 - Current
High School Diploma -
Coachella Valley High School