Anna Cedeno Tulloch
Stafford,VA
Summary
Accomplished Sales and Service Manager with 14 years of experience, specializing in training and development within the financial industry. Proven track record of fostering business and partner relationships while delivering exceptional customer service. Expertise in customer relationship management, brand marketing, and financial planning, complemented by hands-on experience in managing high-volume banking transactions and analyzing reports for variances. Committed to enhancing customer satisfaction and maintaining professional standards.
Overview
24
24
years of professional experience
Work History
Licensed nail tech and owner
Get nailed by anna llc
01.2019 - Current
- Applied nail treatments, polish and artificial tips to complete manicure services.
- Developed strong relationships with clients to maximize repeat business opportunities.
Personal banker 1
Wells Fargo bank
Yuma, AZ
07.2016 - 01.2019
- From the operational standpoint opening checking/savings accounts
- Applications and distribution of car loans, lines of credits, credit card application
- Excelling in matching products with customer needs while meeting quality and compliance standards
- Developing strategic partner relationships that benefit our business and financial advisors
- Dealing with irate or displeased customers and having the ability to problem solve and communicate with them in such a matter and tone that is pleasant enough to get resolve of the situation
- Vast knowledge and understanding of policy and procedure, along with compliance, which directly effects loss prevention and risk management
- Coaching tellers and other team members on the wells Fargo way of doing things such as, policy and procedure, wells Fargo vision and values, and most importantly leading by example
Teller
Wells Fargo bank
Lady’s Island, SC
06.2013 - 07.2016
- Providing excellent customer service while processing transactions such as withdrawals, payments, deposits etc accurately and efficiently
- Making sure that transactions are processed right the first time
- Balancing the vault, TCD and my own personal drawer nightly
- Ordering money and foreseeing what we needed for the week while making sure guidelines for cash on hand and vault were followed
Blackjack dealer, tablegames supervisor
Barona Resort and Casino
08.2000 - 10.2013
- Trained and observed table games dealers that I was responsible for
- Extensive knowledge of table games rules
- Conducted monitoring of dealers and table card games
- Evaluated and gave dealers daily, monthly, quarterly, and yearly reviews
- Monitored compliance with casino policy and procedure
- Communicated with guest to ensure customer satisfaction
- Settled customer disputes while talking in a calm tone
- Enforced table games rules
- Maintained awareness of pit and floor activity
- Protected the bankroll and the casinos security and integrity
Education
School of Business - Barber/cosmotology
Milwaukee Area Technical College
Milwaukee, WI05-2019
High School Diploma -
Santana High School
Santee, CA06-2000
Skills
- Employee Training
- Leadership Development
- Problem-Solving Abilities
- Analytical Problem Solving
- Strategic partnering
- Effective Multitasking
- Financial management
- Extraordinary customer service
- Exceptional communication skills
- Managerial accounting
- Loans
- Banking
- Portfolio assessment
- Member support
- Fraud prevention
- Professional appearance
- Credit assessment
- Financial advising
- Cash handling
- Loan processing
- Client relationship management
- Sales strategy
- Technical training
- Interpersonal skills
- Customer satisfaction
- Relationship building
- Attention to detail
- Financial product sales
- Business development
- Issues resolution
- Accounting and finance
- Account maintenance
- Financial planning
- Banking policies and procedures
- Positive attitude
- Loan application advisement
- Relationship management
- Branch operations
- Teller support
- Safe deposit box oversight
- Regulatory compliance
- Loan application expertise
- Transaction processing
- Cash vault audit
Awardsandaccolades
- Fantastic Four Club for numerous quarters
- On the Watch Rewards 6 times
- WOW Service
- Quality Excellent Customer Service Nominee 3 times
Timeline
Licensed nail tech and owner
Get nailed by anna llc
01.2019 - Current
Personal banker 1
Wells Fargo bank
07.2016 - 01.2019
Teller
Wells Fargo bank
06.2013 - 07.2016
Blackjack dealer, tablegames supervisor
Barona Resort and Casino
08.2000 - 10.2013
School of Business - Barber/cosmotology
Milwaukee Area Technical College
High School Diploma -
Santana High School
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