Anna Cisneros
Pasadena,TX
Summary
Dynamic Store Manager with a proven track record at McDonald's, excelling in customer relations and team leadership. Expert in multitasking and organization, I effectively trained staff and enhanced performance, ensuring a positive shopping experience. Recognized for resolving customer issues swiftly, fostering loyalty and satisfaction in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Store Manager
Mcdonalds
02.2000 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Fragrance Specialist
Lupita's Inc
03.1999 - 09.1999
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Processed credit and debit card payments to complete purchases.
Education
Rivera High School
Brownsville, TXSkills
- Multitasking and organization
- Customer relations
- Friendly and positive
- Training and mentoring
- Goals and performance
- Outstanding communication skills
- Team leadership and coaching
- Employee training
- Opening and closing procedures
- Product merchandising
- Bank deposit procedures
Languages
Spanish
English
Timeline
Store Manager
Mcdonalds
02.2000 - 07.2016
Fragrance Specialist
Lupita's Inc
03.1999 - 09.1999
Rivera High School
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