Anna Cole
Mobile,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Co-Manager
Ollie's Bargain Outlet
Mobile, AL
11.2018 - Current
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Monitored daily operations to ensure efficient workflow.
- Ensured safety protocols were followed at all times.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Entered time and attendance logs in preparation for payroll.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
ATL
Ollie's Bargain Outlet
11.2018 - 07.2024
CSS
Ollie's Bargin Outlet
11.2018 - 07.2024
CSA
Ollies Bargain Outlet
11.2018 - 07.2024
Sales Associate
Ollies Bargain Outlet
11.2018 - 07.2024
Sales Associate
OfficeMax
Mobile
11.2019 - 08.2020
- Restocked shelves as needed to ensure sufficient inventory levels
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
Skills
- Policy Implementation
- Performance Management
- Cross-Functional Teamwork
- Schedule Preparation
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Time Management
- Key Performance Indicators
Timeline
Sales Associate
OfficeMax
11.2019 - 08.2020
Co-Manager
Ollie's Bargain Outlet
11.2018 - Current
ATL
Ollie's Bargain Outlet
11.2018 - 07.2024
CSS
Ollie's Bargin Outlet
11.2018 - 07.2024
CSA
Ollies Bargain Outlet
11.2018 - 07.2024
Sales Associate
Ollies Bargain Outlet
11.2018 - 07.2024