Stefanie Martin
Hagerstown,MD
Summary
Seasoned Retail Store Manager recognized for building motivated, customer-centric teams and fostering a culture of accountability and operational excellence. Expert in coaching and developing employees, executing company programs, and maintaining high standards in merchandising, visual execution, and customer service. Adept at analyzing business trends, setting clear goals, and driving consistent performance results.
Overview
12
12
years of professional experience
Work History
Co-Manager
Ollie's Bargain Outlet
03.2024 - 07.2025
- Lead a high-performance training store, providing comprehensive training and development for all organizational levels, including executive leadership and store management.
- Ensure operational excellence by executing effective seasonal transition planning, maintaining optimized inventory management, and consistently adhering to all company programs and standards.
- Oversee the freight flow process by ensuring timely merchandise planning, receiving, and placement.
- Lead daily walkthroughs alongside department supervisors, reinforcing merchandising strategy compliance and identifying opportunities for improvement.
Sales Lead
American Eagle Outfitters
12.2020 - 10.2022
- Excelled in a fast-paced setting by proactively engaging with customers and collaborating with team members, ensuring efficient service and contributing to strong overall performance.
- Supported the Store Manager as Leader on Duty by providing consistent on-floor guidance, delivering real-time coaching, and reinforcing performance expectations to drive strong execution. Ensured team members were aligned with daily business priorities, and remained accountable for achieving key business KPI's.
- Played a key role on a high-performing team that kept shrink to just 0.5% in a high volume store.
Store Manager
Journey's Kidz
02.2019 - 07.2020
- Rapidly advanced to District Training Manager, overseeing the training, onboarding, and leadership development of store managers for 21 stores throughout the DC region.
- Delivered significant business growth by achieving a 32.26% increase- equating to, $133,695 in additional revenue- within just seven months through targeting strategies and effective team performance.
- Led the execution of strategic merchandising initiatives, elevating product presentation, strengthening visual impact.
Office Administrator/Marketing Assistant
Simon Property Group
02.2017 - 02.2019
- Provided comprehensive administrative support for property financial cycles, including Accounts Payable, Accounts Receivable, and procurement.
- Coordinated short-term leasing agreements and maintained accurate records in Salesforce.
- Supported marketing events, promotions, and sponsorships, managing collateral effectively.
Store Manager
Heartstrings
05.2013 - 01.2017
- Built and strengthened community relationships by partnering with the local YMCA to support outreach initiatives and drive brand visibility.
- Developed and executed engaging experiential events tailored to age-appropriate interests to grow the customer community and enhance brand loyalty. Initiatives included an interactive successful Back-To-School event, and a tribute to Dr. Seuss that drove participation and increased foot traffic, achieving a double-digit increase in profit as a direct result.
Skills
- Staff development and management
- Relationship building
- Policy implementation
- Recruitment and interviewing
- Budget and financial management
- Team leadership
- Strategic planning
- Expectation setting
- Operations and inventory management
- Coaching and mentoring
- Goal setting
- Clear communication
Accomplishments
- Awarded an invitation to the annual leadership meeting in Nashville, TN, for Journey's Kidz, an honor reserved for the store managers who achieve exceptional growth. This recognition followed a documented sales increase of over $100,000 during the fiscal year.
Timeline
Co-Manager
Ollie's Bargain Outlet
03.2024 - 07.2025
Sales Lead
American Eagle Outfitters
12.2020 - 10.2022
Store Manager
Journey's Kidz
02.2019 - 07.2020
Office Administrator/Marketing Assistant
Simon Property Group
02.2017 - 02.2019
Store Manager
Heartstrings
05.2013 - 01.2017