Tisha Hampshire
Lumberton,TX
Summary
Dynamic and results-driven professional with extensive experience in staff management and customer service at Little Caesars Pizza. Proven track record in enhancing operational efficiency and elevating sales through strategic training and development initiatives. Skilled in inventory management and conflict resolution, fostering a high-performance team environment.
Overview
9
9
years of professional experience
Work History
Co-Manager
Little Caesars Pizza
Lumberton, TX
06.2017 - Current
- Oversaw daily operations to guarantee efficient service delivery and uphold high standards in food preparation.
- Facilitated training sessions for team members on operational procedures and customer service standards.
- Oversaw inventory management, implementing stock control practices to minimize waste.
- Executed promotional strategies to enhance customer engagement and drive sales during peak hours.
- Oversaw compliance with health and safety regulations to uphold workplace standards.
- Facilitated staff shift scheduling to enhance workforce allocation efficiency.
- Designed training materials that enhanced onboarding efficiency for new employees.
- Partnered with upper management to pinpoint opportunities for process enhancement and operational efficiency.
- Oversaw inventory control to maintain optimal stock levels and reduce shrinkage and wastage.
- Addressed complex customer complaints with urgency and effectiveness to uphold customer satisfaction standards.
- Oversaw daily operations to ensure adherence to company policies, procedures, and safety regulations.
- Collaborated with co-managers to exchange best practices and enhance store performance.
- Partnered with store manager to devise promotional strategies that enhanced customer acquisition.
- Elevated sales revenue through comprehensive training and mentoring of staff in effective selling techniques and product knowledge.
- Assessed employee performance through systematic appraisals, delivering constructive feedback and identifying avenues for professional growth.
- Facilitated cross-training initiatives to enhance team agility and overall performance.
Salesperson
BYOT
Lumberton, TX
12.2024 - 04.2025
- Oversaw daily operations to guarantee efficient service delivery and uphold high standards in food preparation.
- Facilitated training sessions for team members on operational procedures and customer service standards.
- Oversaw inventory management, implementing stock control practices to minimize waste.
- Executed promotional strategies to enhance customer engagement and drive sales during peak hours.
- Oversaw compliance with health and safety regulations to uphold workplace standards.
- Facilitated staff shift scheduling to enhance workforce allocation efficiency.
- Designed training materials that enhanced onboarding efficiency for new employees.
- Partnered with upper management to pinpoint opportunities for process enhancement and operational efficiency.
- Oversaw inventory control to maintain optimal stock levels and reduce shrinkage and wastage.
- Addressed complex customer complaints with urgency and effectiveness to uphold customer satisfaction standards.
- Oversaw daily operations to ensure adherence to company policies, procedures, and safety regulations.
- Collaborated with co-managers to exchange best practices and enhance store performance.
- Partnered with store manager to devise promotional strategies that enhanced customer acquisition.
- Elevated sales revenue through comprehensive training and mentoring of staff in effective selling techniques and product knowledge.
- Assessed employee performance through systematic appraisals, delivering constructive feedback and identifying avenues for professional growth.
- Facilitated cross-training initiatives to enhance team agility and overall performance.
Manager
Goodwill
Lumberton, TX
06.2023 - 10.2024
- Led team in daily operations, ensuring efficient workflow and compliance with safety protocols.
- Developed training materials to enhance employee onboarding and performance consistency.
- Implemented inventory management system, improving stock accuracy and reducing discrepancies.
- Coordinated donation processing, optimizing sorting procedures for increased operational efficiency.
Education
High School Diploma -
Vidor High School
Vidor, TXSkills
Staff management
Staff development
Team leadership
Customer service
Staff training and development
Decision-making
Strategic planning
Task delegation
Policy implementation
Time management
Performance management
Product management
Documentation and reporting
Goal setting
Customer relationship management (CRM)
Relationship building
Safety procedures
Employee onboarding
Conflict resolution
Recruiting and interviewing
Partnership development
Staff training
Onboarding and orientation
Training and development
Hiring and training
Timeline
Salesperson
BYOT
12.2024 - 04.2025
Manager
Goodwill
06.2023 - 10.2024
Co-Manager
Little Caesars Pizza
06.2017 - Current
High School Diploma -
Vidor High School