Summary
Overview
Work History
Education
Skills
Timeline

Carol Nash

Athens,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Co-Manager

Walmart
11.2013 - 05.2014
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.

Store Manager

Walmart
10.2004 - 11.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Double Bachelors - Psychology/Sociology

Athens State University, Athens, AL
12.1991

Skills

  • Staff Management
  • Contract Negotiation
  • Leasing and sales
  • Business Development
  • Staff Development
  • Team Leadership
  • Staff Training and Development
  • Strategic Planning
  • Policy Implementation
  • Budget Control
  • Time Management
  • Performance Management
  • Schedule Preparation
  • Business Planning
  • Sales management
  • Performance Evaluations
  • Financial Management
  • Workforce Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Decision-Making
  • Business Analysis and Reporting
  • Onboarding and Orientation
  • Professional and Courteous
  • Task Delegation
  • Training and Development
  • Problem Resolution
  • Human Resources Management
  • Scheduling and Coordinating
  • Administration and Reporting
  • Hiring and Training
  • Schedule Management
  • Budget Administration
  • Shift Scheduling
  • MS Office
  • Performance Tracking and Evaluation
  • Performance reviewing
  • Revenue Forecasting
  • Work Planning and Prioritization
  • Team Development
  • Good Judgment
  • Interpersonal Relations

Timeline

Co-Manager - Walmart
11.2013 - 05.2014
Store Manager - Walmart
10.2004 - 11.2013
Athens State University - Double Bachelors, Psychology/Sociology

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Carol Nash