Jonathan Bolek
Bridgewater,MA
Summary
Results-driven operations leader with expertise in staff management, performance optimization, and process improvement. Proven history of enhancing efficiency and customer satisfaction through strategic decision-making and team development.
Overview
27
27
years of professional experience
Work History
Co-Manager
84 Lumber
04.2022 - Current
- Supervised daily operations, ensuring effective workflow and team coordination.
- Trained and mentored staff on safety protocols and operational procedures.
- Implemented process improvements, enhancing efficiency in inventory management.
- Managed scheduling and resource allocation to optimize team performance.
- Conducted quality control inspections to maintain product standards.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Operations Manager
Bed Bath & Beyond
11.2004 - 04.2022
- Streamlined inventory management processes, enhancing order fulfillment efficiency.
- Led cross-functional teams to implement operational improvements, driving consistency in service delivery.
- Developed training programs for staff, fostering a culture of continuous improvement and performance excellence.
- Analyzed operational workflows, identifying bottlenecks and proposing solutions to optimize productivity.
- Coordinated logistics and supply chain activities, ensuring timely delivery and cost-effective operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Department Manager
Home Depot
08.1999 - 11.2004
- Directed daily operations to enhance store efficiency and customer satisfaction.
- Implemented training programs for staff to improve product knowledge and service standards.
- Analyzed sales data to identify trends, adjusting inventory levels accordingly.
- Collaborated with cross-functional teams to develop promotional strategies that increased foot traffic.
- Oversaw budget management, ensuring cost-effective purchasing and resource allocation.
- Led safety initiatives, resulting in improved compliance with corporate policies and regulations.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Mount Ida College
Newton, MA05-1994
Skills
- Staff management
- Contract negotiation
- Business development
- Leasing and sales
- Staff development
- Team leadership
- Customer service
- Staff training and development
- Decision-making
- Task delegation
- Time management
- Performance management
- Budget control
- Product management
- Operations management
- Safety procedures
- Inventory management
Timeline
Co-Manager
84 Lumber
04.2022 - Current
Operations Manager
Bed Bath & Beyond
11.2004 - 04.2022
Department Manager
Home Depot
08.1999 - 11.2004
Associate of Science - Hotel, Motel, And Restaurant Management
Mount Ida College