Summary
Overview
Work History
Education
Skills
Timeline
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Anna Cousineau

Fresno,US

Summary

Experience as Assistant Manager at Dutch Bros Fresno and former Head Lifeguard at Central Unified, adept in sales monitoring and enhancing customer satisfaction. Excelled in staff development and performance reviewing, significantly improving team efficiency. Skilled in orientating and training, consistently achieving and surpassing goals through strategic leadership and effective employee scheduling.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Dutch Bros Fresno
12.2020 - Current
  • Delegated work to staff, setting priorities and goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Head Lifeguard

Central Unified
Fresno, US
05.2017 - 08.2019
  • Organized and implemented job roles and functions among employees
  • Handled work logs and the organization of employee files
  • Answered all customer queries with friendliness and expertise

Education

Field Biology Certificate -

Fresno City College
Fresno, CA
07-2023

Associate of Science - Natural Sciences

Clovis Community College
Fresno, CA
05-2023

Associate of Science - Life Sciences

Clovis Community College
Fresno, CA
05-2023

High School -

Central High School-West
Fresno, CA
06-2019

Skills

  • Sales monitoring
  • Performance reviewing
  • Orientating and training
  • Staff development
  • Employee scheduling
  • Customer service and satisfaction

Timeline

Assistant Manager

Dutch Bros Fresno
12.2020 - Current

Head Lifeguard

Central Unified
05.2017 - 08.2019

Field Biology Certificate -

Fresno City College

Associate of Science - Natural Sciences

Clovis Community College

Associate of Science - Life Sciences

Clovis Community College

High School -

Central High School-West

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Anna Cousineau