Gabriel Morfin
Fresno,CA
Summary
Seasoned cvs pharmacy worker with experience in managing employees, coordinating schedules, and ensuring smooth operations. Strengths include efficient problem-solving skills, ability to handle high-stress situations, and strong team leadership capabilities. Made significant impact in previous role by improving operational efficiency through effective staff training and process improvements.
Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Overview
13
13
years of professional experience
Work History
Shift Supervisor Trainee
CVS Pharmacy
Fresno
05.2024 - Current
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Identified needs of customers promptly and efficiently.
- Provided customer service by responding to inquiries and resolving customer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Pharmacy Technician
CVS Pharmacy
Fresno
03.2016 - 03.2024
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Prepared and processed medical insurance claim forms and records.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Managed filing of prescriptions, both electronically and manually.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Manager
KFC
Fresno, CA
03.2012 - 05.2016
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assisted chef with food measurements, preparation and storage when necessary.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Made meals in accordance with company standards and requirements.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Coached, mentored and trained team members in order to improve their job performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Prepared bank deposits with accompanying paperwork.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Maintained accurate records of all transactions processed.
Education
Pharmacy
Held College
Fresno, CA06-2015
High School Diploma -
Sanger High
Sanger, CA06-2010
Skills
- Sales monitoring
- Policy enforcement
- Supply ordering
- Motivational skills
- Effective leadership
- Customer service
- Inventory oversight
- Inventory control
- Guest services
- Reliability and punctuality
- Inventory management
- Positive and professional
- Phone etiquette
- Cash management
- Spanish translation
Timeline
Shift Supervisor Trainee
CVS Pharmacy
05.2024 - Current
Pharmacy Technician
CVS Pharmacy
03.2016 - 03.2024
Manager
KFC
03.2012 - 05.2016
Pharmacy
Held College
High School Diploma -
Sanger High