Anna Cousineau
Fresno,CA
Summary
Dynamic professional with extensive experience at Dutch Bros, bringing team leadership, training, and customer service to a fast-paced crew environment. Proven ability to resolve customer issues with poise while supporting inventory management and smooth daily operations. Skilled in fostering a collaborative work environment and helping new team members learn service standards and routines.
Overview
7
7
years of professional experience
Work History
Barista, Shift Lead, Trainer, Assistant Manager
Dutch Bros
Fresno, CA
12.2020 - Current
- Led barista team during opening, peak, and closing shifts to ensure smooth operations.
- Trained new baristas on espresso drinks, register use, and service standards.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Coordinated inventory checks for coffee beans, milk, cups, and supplies to maintain stock levels.
- Resolved customer complaints in a polite and professional manner.
- Assisted management in developing training materials to enhance new employee onboarding.
Head Lifeguard
Central Unified Central Aquatics Complex
Fresno, US
05.2019 - 08.2019
- Conducted daily checks on swimming areas and equipment to maintain safety and good condition.
- Monitored and evaluated performance of subordinate staff through regular observation and feedback.
- Managed employee work logs to ensure accurate tracking of hours worked and the organization of employee files.
- Answered all customer queries with friendliness and expertise.
Education
Bachelor of Science - Business - Management
Fresno State
Fresno, CA10-2026
Associates -
Clovis Community College
Fresno, CA07-2023
Skills
- Upheld strict customer service protocols to guarantee high satisfaction
- Memorized and executed extensive beverage specifications with speed and accuracy
- Instructed new employees on core job functions
- Inventory management
- Ability to prepare routine administrative paperwork
- Customer issue resolution
Timeline
Barista, Shift Lead, Trainer, Assistant Manager
Dutch Bros
12.2020 - Current
Head Lifeguard
Central Unified Central Aquatics Complex
05.2019 - 08.2019
Bachelor of Science - Business - Management
Fresno State
Associates -
Clovis Community College