Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Cranford

Pharmacy Technician
Lufkin,TX

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Pharmacy Technician

Lufkin Pharmacy And Co
Lufkin, TX
04.2022 - 11.2022
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Maintained proper drug storage procedures, registries and records for controlled drugs.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Restocked automated medication dispensing equipment.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Processed over 300 to 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Pharmacy Technician

Abeldts Gaslight Pharmacy
Lufkin, TX
02.2020 - 12.2020
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Implemented new guidelines that minimized administrative errors.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Maintained proper drug storage procedures, registries and records for controlled drugs.

Pharmacy Technician

Walmart Neighborhood Market
Nacogdoches, TX
09.2018 - 04.2019
  • Collected co-payments or full payments from customers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Developed network of patients whose referrals led to average increase of patients per quarter.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted and labeled prescriptions with correct item and quantity.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Gym Staff Member

Nacogdoches Planet Fitness
Nacogdoches, TX
04.2016 - 11.2018
  • Worked varied hours to meet seasonal and business needs.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Managed customer relations through communication and helpful interactions.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Sold memberships and personal training sessions to new customers.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Kept clubhouse clean, neat and well-stocked for use.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
  • Maintained inventory of items that were placed in each guest room.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered services to customer locations within specific timeframes.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Assigned clients to appropriate facilities based on desired treatments and health needs.
  • Exceeded monthly tanning product and membership sale quotas.
  • Maintained clean and stocked front counter area.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.

Senior First Manager

Cato's Fashion
Nacogdoches, TX
11.2011 - 12.2017
  • Created stunning displays to capture customer attention. and increase sales.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Cleaned, closed and secured store at end of shift.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Established and cultivated solid business relationships with new or existing customers.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate in Pharmacy Technology - Pharmacy Technology

Angelina College
Lufkin, TX
01.2016 - 01.2022

Skills

Pharmaceutical sales and services

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Timeline

Pharmacy Technician

Lufkin Pharmacy And Co
04.2022 - 11.2022

Pharmacy Technician

Abeldts Gaslight Pharmacy
02.2020 - 12.2020

Pharmacy Technician

Walmart Neighborhood Market
09.2018 - 04.2019

Gym Staff Member

Nacogdoches Planet Fitness
04.2016 - 11.2018

Associate in Pharmacy Technology - Pharmacy Technology

Angelina College
01.2016 - 01.2022

Senior First Manager

Cato's Fashion
11.2011 - 12.2017

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Anna CranfordPharmacy Technician