Anna Crews
Pittsview,AL
Summary
Driven Operations Manager with a proven track record at Crews Enterprises Inc., enhancing operational efficiency and customer satisfaction. Excelled in workflow optimization and inventory management, implementing changes that significantly cut costs. Skilled in team leadership and problem-solving, consistently motivated staff to peak performance, achieving notable improvements in business success.
Overview
13
13
years of professional experience
Work History
Operations Manager
Crews Enterprises Inc.
09.2020 - Current
- Monitored and coordinated workflows to optimize business performance & resources.
- Analyzed customer feedback & conducted regular performance reviews, identifying areas for improvement to drive business success.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off to reduce financial inconsistency.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Kitchen Manager
Kountry Kitchen
09.2015 - 09.2018
- Maintained a clean and safe work environment, adhering to all health department regulations.
- Consistently exceeded local health department inspection requirements through diligent compliance of safety protocols.
- Collaborated with employees to ensure smooth communication between the kitchen staff and service area team members.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution.
- Managed staff schedules and maintained adequate coverage for all shifts, while motivating staff to perform at peak efficiency and quality.
Store Manager
Bluff Creek Bait & Tackle
09.2011 - 09.2015
- Managed daily operations, such as inventory control, cash control, and store opening and closing procedures, to ensure optimal performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Advanced Diploma With Technical Endorsement - General Studies
Central High School
Phenix City, ALCertificate Of Technical Studies - Nursing Assistant
Chattahoochee Valley Community College
Phenix City, AL03.2019
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Employee Motivation
- MS Office
- Maintaining Compliance
- Workflow Optimization
- Schedule Management
- Health and safety compliance
- Unsurpassed work ethic
Timeline
Operations Manager
Crews Enterprises Inc.
09.2020 - Current
Kitchen Manager
Kountry Kitchen
09.2015 - 09.2018
Store Manager
Bluff Creek Bait & Tackle
09.2011 - 09.2015
Advanced Diploma With Technical Endorsement - General Studies
Central High School
Certificate Of Technical Studies - Nursing Assistant
Chattahoochee Valley Community College
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