Anna Croy
Scarborough,ME
Summary
Accomplished Business Consultant bringing more than 20 years of Business to Business experience. Skilled in driving sales and optimizing operations. Exceptional communication, negotiation and interpersonal skills.
Sales professional prepared for this role with strong leadership and coaching abilities. Proven track record of driving sales growth and enhancing team performance through effective training and mentorship. Focused on collaboration, adaptability, and achieving results. Skilled in communication, strategic planning, and customer relationship management. Known for reliability and flexibility in dynamic environments.
Overview
31
31
years of professional experience
Work History
Business Development Sales/Coach/Sales Manager
Better Business Bureau
Austin, Texsas
10.2021 - Current
- Designed and launched a comprehensive sales training program to enhance team skills.
- Led development of sales training programs through coaching, re-vamped an outdated sales script, resulting in higher quality, intentional interactions with businesses.
- Mentored sales representatives to enhance communication and sales techniques.
- Developed tailored coaching plans to address individual strengths and challenges to enforce growth opportunities
- Conducted one-on-one sessions for personalized feedback and support tailored to each team member.
- Analyzed productivity trends, coaching strategies and performance improvements.
- Collaborated with cross-functional teams to align sales initiatives with organizational goals.
- Cultivated relationships with team members to build trust, respect, and collaboration.
- Established and maintained a culture of "Protect the Brand of Trust" with high quality standards
Business Consultant
Better Business Bureau
Phoenix, AZ
10.2019 - 03.2020
- Closed sales in a single phone call by addressing customer concerns and needs effectively.
- Searched external sources for potential leads to expand client base.
- Presented accreditation to qualified businesses to enhance credibility and trust.
Business Consultant
Better Business Bureau
Marlborough, MA
09.2005 - 11.2018
- Sourced potential leads from external channels, expanding business opportunities
- Facilitated motivational and sales presentations for sales team and customer service, including script training and team building sessions
- One call close
- Presented accreditation to qualified businesses, enhancing credibility and trust
Business Consultant
Pella Windows & Doors
Somersworth, NH
08.2002 - 08.2005
- Presented proposals to architects and contractors for new construction projects, facilitating project initiation.
- Prepared and delivered quotes, ensuring timely follow-up to successful job completion.
- Analyzed market trends to provide actionable insights for client business strategies.
- Developed comprehensive reports to assess organizational performance and identify improvement areas.
- Collaborated with cross-functional teams to enhance operational efficiency and customer satisfaction.
Sales Manager
Fat Andy’s
Yarmouth, Maine
08.1995 - 08.1999
- Analyzed market trends to identify new business opportunities and optimize product offerings. This allowed this small lumber yard to become the largest importer of Teak on the east coast.
- Identified opportunity to use Maine lumber, developing Made in Maine Ash Flooring, which became the largest profit-making product line.
- Delivered presentations to large construction companies, showcasing mill capabilities through impactful graphics to enhance client engagement.
- Prepared Quotes
- Executed detailed takeoffs from blueprints, accurately estimating material requirements to support project planning.
- Managed day-to-day operations.
Education
Business Administration
University of Maine/Portland Gorham
01-1984
Skills
- Closing techniques
- Consultative sales
- Relationship selling
- Closing sales
- Objection handling
- Sales strategy development
- Revenue generation
- Sales training
- Sales team training
- Strategic planning
- Team leadership
- Presentation skills
Timeline
Business Development Sales/Coach/Sales Manager
Better Business Bureau
10.2021 - Current
Business Consultant
Better Business Bureau
10.2019 - 03.2020
Business Consultant
Better Business Bureau
09.2005 - 11.2018
Business Consultant
Pella Windows & Doors
08.2002 - 08.2005
Sales Manager
Fat Andy’s
08.1995 - 08.1999
Business Administration
University of Maine/Portland Gorham
Interests
Hobbies
, I am an avid volunteer and an active member in my community supporting kids in sports.
I am also a New England Sports fan(Go Patriots!) and love to travel.