ANNA CULLEN
New Braunfels
Summary
Detail-oriented professional with 5+ years of experience in claims review, benefits administration, and eligibility verification in regulated environments. Skilled in analyzing claims, identifying discrepancies, and maintaining accurate records to ensure compliance and data integrity.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Benefits Service Specialist (TPA)
Boon-Chapman
New Braunfels
01.2024 - Current
- Managed documentation for claims processing and policy renewals.
- Kept records of customer interactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collaborated with underwriting teams to propose policy modifications based on trends in claims data.
- Documented all claims activities clearly and concisely in the claims management system.
Customer Service Representative
TaskUs
New Braunfels
01.2022 - 12.2023
- Assisted customers with inquiries and complaints through multiple communication channels.
- Collaborated with team members to enhance service quality and efficiency.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Call Center Representative
Gailey Eye Clinic
Bloomington
10.2019 - 01.2022
- Addressed billing, account, and technical inquiries while upholding professional communication standards.
- Handled high-pressure scenarios adeptly, ensuring professionalism while addressing conflicts.
- Coordinated, adjusted, and canceled appointments while upholding detailed patient documentation.
- Guided several users in navigating technical support issues.
Education
Diploma - General Studies
Normal Community High School
Normal, IL 08.2014 - 05.2018
Skills
- Benefits administration
- Claims review
- Eligibility verification
- Open enrollment support
- Prescription coverage analysis
- HIPAA compliance
- Customer escalation management
- CRM and benefits systems
- Documentation and reporting
- Professional communication
- Time management
Timeline
Benefits Service Specialist (TPA)
Boon-Chapman
01.2024 - Current
Customer Service Representative
TaskUs
01.2022 - 12.2023
Call Center Representative
Gailey Eye Clinic
10.2019 - 01.2022
Diploma - General Studies
Normal Community High School
08.2014 - 05.2018