Anna Dahl, AAP
Olympia,WA
Summary
I received my AAP accreditation in 2023 and graduated from the Washington Bankers Association’s Executive Development Program in 2024. I have a versatile skill set, working in both analytical, detail focused positions as well as customer service, sales driven departments. I enjoy diving in and learning all the nuanced aspects of a job or department. I am always curious and learning, and pride myself on being as informed as possible. I have a proven track record in enhancing online banking platforms and implementing compliance policies, driving operational efficiency.
Overview
12
12
years of professional experience
Work History
VP, Digital Consumer & Commercial Services Manager
Bank of the Pacific
Olympia, WA
04.2024 - Current
- Oversight of the opening and maintenance of commercial deposit accounts.
- Manage the overall functionality and health of the online banking platform.
- Responsible for the bank's processing and compliance with ACH, Wire, and Electronic Funds Transfers, including debit card transactions.
- Responsible for audits, findings and resolutions with focused oversight on key controls and mitigation.
- Manage a team of 12 professionals, providing guidance and direction to ensure successful execution of projects, customer satisfaction and compliance with regulations and internal policies.
- Responsible for 30 different software applications including disaster recovery testing, vendor contact, security review, updates, troubleshooting, set up and removal of employee users.
- Evaluate and recommend system, product or service enhancements as well as implement new digital products and services.
- Establish policies and procedures for ACH, Wires and online banking and ancillary products that improved operational efficiency across multiple departments.
- Serve on internal committees and task forces for technology related initiatives and risk mitigation.
- Responsible for department's annual budget.
VP, Electronic Banking Manager
Bank of the Pacific
Aberdeen, WA
11.2021 - 04.2024
- Manage the overall functionality and health of the online banking platform.
- Responsible for the bank's processing and compliance with ACH, Wire, and Electronic Funds Transfers, including debit card transactions.
- Responsible for audits, findings and resolutions with focused oversight on key controls and mitigation.
- Manage a team of 8 professionals, providing guidance and direction to ensure successful execution of projects, customer satisfaction and compliance with regulations and internal policies.
- Responsible for 23 different software applications including disaster recovery testing, vendor contact, security review, updates, troubleshooting, set up and removal of employee users.
- Evaluate and recommend system, product or service enhancements as well as implement new digital products and services.
- Establish policies and procedures for ACH, Wires and online banking and ancillary products that improved operational efficiency across multiple departments.
- Responsible for department's annual budget
AVP, Branch Manager
Bank of the Pacific
Montesano, WA
02.2019 - 11.2021
- Served on Chamber of Commerce board as committee director for multiple annual community events, attended local business functions, organized chamber meetings for general chamber members.
- Responsible for all branch operations in accordance with bank policy and procedures.
- Oversight and management of established branch budget.
- Research and resolve escalated customer service issues, acting as a liaison between the customer and other bank departments when necessary.
- Ensured outstanding customer service by coaching and motivating direct reports.
- Opened new accounts and consumer loans, including home equity lines of credit.
Assistant Branch Manager
Bank of the Pacific
Montesano, WA
04.2017 - 02.2019
- Coordinated customer onboarding and outreach.
- Shared operational responsibilities with the Branch Manager.
- Planned and led weekly team meetings.
Licensed Personal Banker
Bank of the Pacific
Hoquiam, WA
03.2014 - 04.2017
- Promoted and sold fixed annuity, life insurance and long term care policies and products.
- Assisted with all account related requests and inquiries.
- Opened consumer and business accounts.
- Maintained and reconciled a cash drawer.
Education
Associate of Arts -
Grays Harbor College
Aberdeen, WAExecutive Development Program -
Washington Bankers Association
2024
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Operations management
- Policy and procedure development
- Risk management
Timeline
VP, Digital Consumer & Commercial Services Manager
Bank of the Pacific
04.2024 - Current
VP, Electronic Banking Manager
Bank of the Pacific
11.2021 - 04.2024
AVP, Branch Manager
Bank of the Pacific
02.2019 - 11.2021
Assistant Branch Manager
Bank of the Pacific
04.2017 - 02.2019
Licensed Personal Banker
Bank of the Pacific
03.2014 - 04.2017
Associate of Arts -
Grays Harbor College
Executive Development Program -
Washington Bankers Association