Anna Dahler

• Lead, coach, and develop a team of associates to achieve sales, customer service, and credit acquisition goals, consistently driving strong conversion rates
• Promote and position store credit offerings by engaging customers, identifying needs, and recommending solutions, contributing to increased application volume and revenue
• Monitor and analyze key performance metrics, including sales, credit conversions, and customer satisfaction scores, implementing strategies to improve individual and team results
• Oversee cash handling and cash office operations, including cash counts, balancing registers, and ensuring accuracy and compliance with company financial procedures
• Deliver personalized customer service and resolve escalated concerns, building trust and maintaining high levels of customer satisfaction
• Support recruitment efforts by interviewing candidates and guiding onboarding, while training and mentoring new hires on sales techniques, policies, and customer engagement
• Evaluate employee performance, provide ongoing coaching, and address performance gaps to improve efficiency and productivity
• Ensure adherence to company policies, operational procedures, and loss prevention standards in a fast-paced retail environment
• Adapt quickly to new systems, technologies, and evolving business needs while maintaining strong performance outcomes

Full-Time Sales Lead | June 2023 - October 2024

• Supported daily operations and drove sales performance and credit application goals
• Assisted in coaching associates and reinforcing customer service standards

Part-time Sales Associate | April 2022 - June 2023

• Delivered customer service, processed transactions, and supported store operations in a fast-paced environment
• Built foundational skills in sales, communication, and customer engagement