Anna Denny

• Provided dependable support by managing daily tasks, prioritizing responsibilities, and maintaining a safe, organized environment while meeting individual needs.
• Applied leadership and organizational skills to assist with daily activities, delegate tasks, and ensure consistent, compassionate care.
• Partner with the Technical Manager to keep games and restaurant equipment in top condition with minimal down time. Analyze game play data and ticket payouts while keeping the gameroom and surrounding areas clean and guest ready.
• Lead birthday party execution and planning. Maximize party bookings and guest satisfaction while optimizing showroom seating.
• Oversight over the Cashier, Salad Bar and Gift Shop. This includes monitoring Sales results (including upselling and suggestive selling programs). Inventory, ordering, execution and profitability management of the Merchandise area. And quality assurance of the Salad Bar and prep procedures.
• Managed approximately 40 employees.

Whataburger | Team Leader | Mansfield, Texas

• Led team to ensure prompt, accurate, and high-quality fulfillment of customer orders.
• Trained new hires on food preparation methods, safety protocols, and service standards.
• Oversaw employee performance to maintain operational efficiency and regular reporting. Assisted teams with feedback and coaching support. Provided guidance to enhance performance and skill development. Supported colleagues in achieving project goals.
• Managed employee scheduling and oversaw daily operations for optimal efficiency.
• Achieved 100% customer satisfaction by promptly addressing guest inquiries.
• Encouraged team members to maximize potential and cultivated a positive workplace culture.
• Focused on skill development to promote continuous career advancement. 8. Motivated team members to meet performance benchmarks through accountability.

• Welcomed and seated guests, ensuring optimal dining experience and prompt service.
• Managed reservations, optimizing table turnover and guest flow.
• Collaborated with servers and kitchen staff to coordinate timely guest service.
• Assisted in training new host staff on customer service protocols and restaurant operations.
• Managed approximately 20 calls per day from customers.