Anna Dinicola
Ringgold,VA
Summary
Determined and passionate food and guest services expert, with notable experience in managing employees and providing exceptional, hands-on customer service. Currently looking for full or part time employment in the ever-growing hospitality sector. Presents a positive, go-getter attitude and consistency in work ethic.
Overview
9
9
years of professional experience
Work History
Manager
716 Wings
03.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Host/General Associate
Skatetown
02.2014 - 04.2022
- Managed guest activities, issued footwear, and fulfilled general guest accommodations.
- Hosted birthday parties, skate nights and other events.
- Performed various cleaning, sanitization and maintenance needs throughout the building.
Education
High School Diploma -
Dan River High School
Ringgold, VA05.2018
Skills
- Standardized Recipes
- Health Code Compliance
- Workflow Optimization
- Kitchen Equipment Operation
- Catering Services
- Attention to Detail
- Multitasking and Organization
- Food Challenges
- Food Plating and Presentation
- Food and Beverage Management
- Menu Pricing and Writing
- Productivity Improvements
Timeline
Manager
716 Wings
03.2022 - 07.2023
Host/General Associate
Skatetown
02.2014 - 04.2022
High School Diploma -
Dan River High School