Anna Downey
Bolivia,North Carolina
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Artisan Design Group
04.2023 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Followed up with appropriate parties to obtain prompt payments.
- Completed and processed purchase orders and customer invoices each quarter.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service and Ramp Supervisor
Piedmont Airlines
03.2022 - 04.2023
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Created load plans and performed calculations to prepare for assigned flights.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
Ramp Agent
Piedmont Airlines
09.2019 - 03.2022
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Crew Trainer
McAnderson's
04.2015 - 09.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2019
Skills
- Employee Supervision
- Data Entry
- Billing
- Safety and Security Procedures
- Audit Management
Certification
- Ground Security Coordinator, American Airlines, July 2022
Timeline
Office Manager
Artisan Design Group
04.2023 - Current
Customer Service and Ramp Supervisor
Piedmont Airlines
03.2022 - 04.2023
Ramp Agent
Piedmont Airlines
09.2019 - 03.2022
Crew Trainer
McAnderson's
04.2015 - 09.2019
High School Diploma -
Eugene Ashley High School
- Ground Security Coordinator, American Airlines, July 2022
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