Certified Scrum Master with 5 years' experience managing multiple projects in the education industry. Skilled in enhancing scrum processes to drive business value and protect teams from external interference. Strong focus on agile adoption and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Success Coordinator
Louisiana State University
05.2024 - Current
Student Engagement: Communicated effectively with students through phone, text, and email to drive engagement.
Communication & Documentation: Created clear communication materials using flowcharts, narratives, and documentation.
Data Analysis: Conducted in-depth data analysis to align business strategies with operational needs.
Process Optimization: Identified inefficiencies in current processes and recommended improvements for better effectiveness.
Project & Financial Management: Managed and analyzed financial changes for environmental and infrastructure projects, providing guidance on academic and career planning.
Senior Enrollment Lead
University of Phoenix
05.2020 - 06.2023
Process Optimization: Streamlined hiring operations and communication workflows, boosting efficiency and conversion rates.
Event Participation: Increased online event participation by 30% through strategic marketing and engagement efforts.
Student Enrollment: Improved enrollment conversions by 25% through enhanced communication from inquiry to enrollment.
Partnership Development: Established frameworks for corporate and public partnerships, increasing demographic-specific enrollment by 15%.
Sales & Productivity: Led initiatives to boost product sales and developed strategic alliances with enterprises to drive employee sign-ups and improve sales productivity.
Student Success Manager
Remington
Houston, Texas
05.2018 - 03.2020
Engagement Strategies: Increased applicant interest by 20% through enhanced engagement initiatives.
Client Implementation: Led client implementation projects, ensuring accurate service model execution.
Training Leadership: Unified training processes across multiple locations, collaborating with Deans to ensure consistency.
Team Leadership: Directed a team of representatives, overseeing successful training program delivery.
Business Process Mapping: Provided specialized knowledge for business process mapping and macro development.
Event Coordination: Organized and participated in college fairs, and coordinated efforts for seamless system integration and smooth Commencement event preparation.
Executed full-scale project initiatives utilizing platforms including Event Source, Event Squid, Excel and Salesforce.
Project Management MBA Internship
FINBERS INC
06.2023
Agile Methodologies: Facilitated team collaboration and innovation, driving continuous improvement.
Resource Management: Streamlined resource distribution within a $750,000 budget to optimize effectiveness.
Project Tracking: Utilized Jira and Confluence for enhanced collaboration, tracking, and team performance insights.
Marketing & Visibility: Boosted college visibility through strategic marketing efforts.
Program Manager for Policy Innovations at Louisiana State University/Louisiana Department of HealthProgram Manager for Policy Innovations at Louisiana State University/Louisiana Department of Health
Professor/Principal Scientist at Qatar University/Louisiana State UniversityProfessor/Principal Scientist at Qatar University/Louisiana State University