Anna Esters
San Francisco,CA
Summary
Achieved high levels of job performance through flexibility in work-related tasks. Willing to relocate to support organizational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Catholic Charities
San Francisco, CA
12.2023 - 04.2025
- Coordinated housing placements for clients in crisis, ensuring timely access to resources.
- Developed individualized service plans, addressing unique client needs and barriers to housing stability.
- Facilitated communication between clients and service providers, enhancing collaborative support systems.
- Conducted assessments to evaluate client eligibility for housing programs and services effectively.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
Front Desk Receptionist
Gianninis auto body shop
Daly City, CA
09.2019 - 07.2024
- Achieved improved customer experience through effective management of front desk operations. Optimized information flow by directing phone communications. Enhanced customer account management by streamlining data entry processes. Established efficient filing systems for customer records, ensuring easy access. Fostered customer trust and satisfaction by providing timely vehicle service updates.
passport processing
cox and kings global services
San Francisco, CA
07.2019 - 08.2019
- Process passport and visa.
- Postal service.
- Scan passports.
- Review people applications for any missing documents.
- Match documents and missing documents.
- Customer service
Concierge/Receptionist
Planned Companies
San Francisco, CA
05.2019 - 07.2019
- Front Desk / Receptionist
- Answer Phones.
- Check in mail for residences.
- Monitor Cameras / security
- Maintain clean and safe place.
Customer Service Representative
FASTRAK
06.2018 - 11.2018
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Social Worker Program Assistant
MEALS ON WHEELS
03.2017 - 05.2018
- Front desk receptionist and Answering and directing calls.
- Filing, Faxing, and Scanning.
- Data Entry, Excel, Microsoft word, and helping out with other social workers if needed.
Food Prep
TRAGON
12.2016 - 03.2017
- Prep food for Clients and Maintain clean place after every survey session.
- Log in clients number and serve product for next survey.
- Survey Company
Package Handler / Mail Sorter
ONTRAC
06.2016 - 09.2016
- Scan and Sort Packages.
- Maintain clean place and label packages.
- Make sure each packages are in order for trucks can load packages.
Mixed Bags / Staff
RANDSTAD
06.2015 - 09.2015
- Prepare Customers Orders.
- Pick out products/items people order in pack for shipping.
- Weight and seal packages.
Mail Processor
STAFFMARK
10.2013 - 12.2013
- Mail Processor.
- Sort and Label Packages.
Hostess
MOCHICA
03.2013 - 06.2013
- Answer Phones and booking reservations for customers.
- Set tables and maintain clean place.
- Help waiter if restaurant is busy.
- Greet customers coming in and out restaurant.
Program Support Clerk
CAREER LINK CENTER
07.2012 - 01.2013
- Answer Phones and route calls.
- Set up events for recruitment program.
- Filing, Faxing, Scanning, and Data Entry.
Outreach Staff
HAWKINS YOUTH CLINIC
11.2008 - 01.2012
- Outreach to youth about clinic and sex education.
- Pass out flyers and Help around clinic if help is needed.
- Go to communities to outreach to youths.
- We attend workshops to talk to students in different school about our clinic.
Education
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Jefferson High School
Skills
- Assisted customers with inquiries and concerns in a call center environment Provided bilingual support in Tagalog to enhance customer care Delivered quality customer service and support to ensure satisfaction
- Data Entry
- Microsoft Word
- Communication , Customer service
- Bilingual (Tagalog)
- Time Managemnet
Certification
Driver's License
LANGUAGE
English and Tagalog.
Additional Information
I am eager to enter the workforce and obtain valuable experience. I have experience in Warehouses, Mail sorting &' processing, Youth Outreaching, Desk &' Office Clerk, Customer Service Representative, Childcare, Food prepping and Animal care. My Experience Motivated me to continue working with people and developing new skills.
Timeline
Housing Case Manager
Catholic Charities
12.2023 - 04.2025
Front Desk Receptionist
Gianninis auto body shop
09.2019 - 07.2024
passport processing
cox and kings global services
07.2019 - 08.2019
Concierge/Receptionist
Planned Companies
05.2019 - 07.2019
Customer Service Representative
FASTRAK
06.2018 - 11.2018
Social Worker Program Assistant
MEALS ON WHEELS
03.2017 - 05.2018
Food Prep
TRAGON
12.2016 - 03.2017
Package Handler / Mail Sorter
ONTRAC
06.2016 - 09.2016
Mixed Bags / Staff
RANDSTAD
06.2015 - 09.2015
Mail Processor
STAFFMARK
10.2013 - 12.2013
Hostess
MOCHICA
03.2013 - 06.2013
Program Support Clerk
CAREER LINK CENTER
07.2012 - 01.2013
Outreach Staff
HAWKINS YOUTH CLINIC
11.2008 - 01.2012
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Jefferson High School