Anna Francis
Morehead,KY
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Reliable Store Supervisor with 9 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Reliable and upbeat Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Store Lead
Walmart
10.2021 - Current
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised daily operations by directing customer service, inventory and sales operations.
Assistant Manager / Coach
Walmart
10.2015 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate of Arts -
Big Sandy Community And Technical College
Prestonsburg, KY08.2015
Skills
- Employee Training
- Cash Control
- Store Reset and Recovery
- Product Inventories
- Merchandise Recommendations
- Product Promotion
- Constructive Feedback
Timeline
Store Lead
Walmart
10.2021 - Current
Assistant Manager / Coach
Walmart
10.2015 - 10.2021
Associate of Arts -
Big Sandy Community And Technical College