ANNA GILLES
Mi Wuk Village,CA
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast- paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Housing Resource Coordinator
ATCAA
03.2023 - 05.2023
- Maintain confidential client files and other confidential client information according to ATCAA policies
- Report and/or correct deficiencies that constitute immediate threats to health and safety
- Prepare housing services program evaluations and monitor client outcomes, collate customer feedback and evaluation forms
- Prepare reports on findings and review with Program Director and Agency Executive
- Director regularly.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Revenue Audit Clerk
Black Oak Casino
11.2020 - 03.2022
- Responsible for auditing all departments that generate revenue for the casino
- Knowledge of Microsoft Excel and various other computer programs along with knowledge of 10 key
- Identified when the Minimum Internal Control Standards and State Compact was being violated and made sure compliance was restored.
Player's Club Ambassador, Black Oak Casino
04.2019 - 11.2020
- Responsible for attending to and accommodating casino player needs pertaining to Players Club enrollment and subsequent transactions while extending excellent guest service
- Maintains a constant awareness of all casino services, promotions and events.
Public Safety Officer
Black Oak Casino
05.2016 - 04.2019
- Responsible for properly executing safety and security duties on assigned shift in accordance with policies and procedures
- Generates necessary written reports regarding safety/security-related incidents involving guests and team members; investigates thefts, injuries/illnesses and property damage, etc
- Patrolled premises regularly to maintain safety of employees and visitors.
Community Service Officer
Modesto Police Department
02.2015 - 11.2015
- Worked in conjunction with Modesto police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses
- Processed prisoners, including searching for weapons and drugs, advising of procedures and documenting medical and psychiatric conditions.
Probation Correction Officer I
Stanislaus County Juvenile Hall
06.2013 - 02.2015
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Inspected resident living quarters and conducted random searches of common areas
- Processed inmates by completing paperwork, conducting searches and recording fingerprints.
Office Assistant
R.C. Sherwood Grain Company
05.2008 - 06.2013
- Served as central point of contact for all outside vendors needing to gain access to building
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Education
Bachelor of Science - Criminal Justice, Psychology
California State University - Stanislaus
Turlock, CA2011
High School Diploma -
Grace M. Davis High School
Modesto, CA06.2007
Skills
- Customer Service
- Understanding of legal documents
- File and records management
- Conflict resolution skills
- Good communication skills
- Multitasking
Timeline
Housing Resource Coordinator
ATCAA
03.2023 - 05.2023
Revenue Audit Clerk
Black Oak Casino
11.2020 - 03.2022
Player's Club Ambassador, Black Oak Casino
04.2019 - 11.2020
Public Safety Officer
Black Oak Casino
05.2016 - 04.2019
Community Service Officer
Modesto Police Department
02.2015 - 11.2015
Probation Correction Officer I
Stanislaus County Juvenile Hall
06.2013 - 02.2015
Office Assistant
R.C. Sherwood Grain Company
05.2008 - 06.2013
Bachelor of Science - Criminal Justice, Psychology
California State University - Stanislaus
High School Diploma -
Grace M. Davis High School
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