Anna Glithero
Springboro
Summary
Empathetic, impact-driven professional with 5+ years of experience across childcare, customer service, nonprofit leadership, and creative project management. Currently a Mental Health Technician supporting patient safety, de-escalation, and therapeutic routines in fast-paced clinical settings. BA in Integrative Studies (GPA 3.8) with concentrations in Psychological Science, Families/Gender & Society, and Race/Criminal Justice; multiple President’s List honors. Proven ability to train and lead teams, build community partnerships, and run mission-driven initiatives, including a small business that donated 100% of proceeds to immigrant-support nonprofits. Clear communicator and collaborator committed to equity, social justice, and measurable community impact.
Overview
8
8
years of professional experience
Work History
Mental Health Technician
Kettering Behavioral Medical Center
Moraine, OH
09.2023 - 02.2026
- Provided direct patient care on an inpatient psychiatric unit, maintaining safety through proactive observation, de-escalation techniques, and crisis intervention.
- Documented behaviors, incidents, and progress in electronic health records and communicate clinical changes to multidisciplinary teams to inform care plans and discharge decisions.
- Lead therapeutic group activities and deliver individual skills coaching focused on coping strategies, emotional regulation, and daily living skills.
- Supported a therapeutic milieu by assisting with patient rounds/escorts, reinforcing unit expectations, and following safety and HIPAA-compliant procedures.
Barista
Dorothy Lane Market
Springboro, OH
07.2023 - 09.2025
- Prepared specialty espresso and brewed beverages accurately and quickly during high-volume shifts while maintaining product quality and presentation.
- Provided friendly, efficient customer service; resolved order issues and cultivated repeat customer relationships.
- Performed opening and closing procedures, managed inventory restocking, and maintained equipment cleanliness and calibration.
- Trained and mentored new team members on drink preparation, operations, and customer service standards.
Childcare Provider
Tiny Tree Childcare
Springboro, OH
12.2017 - 01.2023
- Designed and led age-appropriate activities (games, arts & crafts, music, outdoor play) to support children's cognitive, social, and physical development.
- Maintained a safe, nurturing environment and enforced health and safety routines for children of varying ages.
- Promoted emotional development by modeling respect, empathy, and conflict-resolution skills.
- Developed individualized care plans and communicated progress with families to meet developmental and behavioral goals.
- Collaborated with teachers and childcare providers to ensure consistent practices and implement best-practice care strategies.
Non-Profit Business Owner
Bowls without Borders
Springboro, OH
12.2017 - 01.2023
- Operated a mission-driven small business, managing production, marketing, and sales while donating 100% of proceeds to nonprofits supporting immigrant communities.
- Implemented eco-friendly production methods that reduced material waste and operating costs while appealing to sustainability-minded supporters.
- Forged partnerships with local organizations and coordinated community events to expand outreach and fundraising impact.
- Planned and executed marketing campaigns and promotional materials to increase brand awareness and community engagement.
Photographer
Self-Employed
Springboro, OH
05.2019 - 01.2022
- Managed client projects from concept to delivery, photographing events and portraits and adapting to diverse lighting and environments.
- Enhanced images through advanced editing and post-production to deliver polished final products that met client specifications.
- Maintained clear client communication to define goals, manage expectations, and ensure satisfaction throughout project lifecycles.
- Produced marketing materials—flyers, brochures, and website content—to promote services and attract new clients.
Education
Bachelor of Integrative Studies - Psychological Science, Families, Gender & Society, Criminal Justice
Miami University
Oxford, OH05.2025
High School Diploma - undefined
The CinDay Academy
Springboro, OH05.2021
Skills
- Communication
- Collaboration
- Behavior Analysis
- Child Care
- Knowledge of Criminal Law and Procedure
- Digital
- Non Profit
- Instruction
- Spanish (Beginner)
- Social justice
- Customer service
- Time management
- Organizational skills
- Patient safety management
- Charting and clinical documentation
Languages
Spanish (Beginner)
Timeline
Mental Health Technician
Kettering Behavioral Medical Center
09.2023 - 02.2026
Barista
Dorothy Lane Market
07.2023 - 09.2025
Photographer
Self-Employed
05.2019 - 01.2022
Childcare Provider
Tiny Tree Childcare
12.2017 - 01.2023
Non-Profit Business Owner
Bowls without Borders
12.2017 - 01.2023
High School Diploma - undefined
The CinDay Academy
Bachelor of Integrative Studies - Psychological Science, Families, Gender & Society, Criminal Justice
Miami University