Summary
Work History
Education
Skills
Timeline
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Anna Golden

Anna Golden

Austin,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Work History

Franchise Sales Representative

RE/MAX
12.2022 - Current
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Made 100 + calls daily

Business Development Representative

Brightpearl
03.2022 - 11.2023
  • Consistently making over 100 cold calls a day and set up 3-4 new business production demonstrations
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Used SalesForce to handle current portfolio and prospective leads

Escrow Assistant

Priority Settlement Group Of Texas
08.2021 - 02.2022
  • Maintained open communication with lenders, brokers and borrowers.
  • Scheduled signings and gathered required paperwork.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.

Escrow Processor

Hudly Title
12.2020 - 07.2021
  • Verified legal documents for correct acknowledgments and legal and lien information.
  • Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
  • Assisted customers and clients with closing-related questions.
  • Conducted closing processes with customers, realtors, lenders and attorneys.
  • Opened incoming orders and set up escrow files within [2] hours of receiving purchase agreement

Sales Development Representative

Dell EMC
07.2019 - 06.2020
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Utilized salesforce and DSA to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Making 100 plus calls A day
  • Achieved and exceeded monthly and annual sales targets
  • Conducted market research to identify potential opportunities and understand customer needs
  • Built and managed accurate sales pipeline to maintain high volume of activity

Social Media Coordinator

ZO Skin Centre
06.2018 - 07.2019
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Maintained internal communication systems and managed corporate email signatures
  • Collaborated with team members to develop creative campaigns for social media platforms
  • Tracked and analyzed social media and online marketing initiatives.

Education

Bachelors in Business - Business And Journalism

University of Mississippi
University, MS
08.2018

Skills

  • Customer Relations
  • Lead Prospecting
  • Network Development
  • Sales Support Sales Techniques
  • Excellent sales skills
  • Accomplished in commission sales
  • Sales training
  • Salesforce , Microsoft Word Excel,
  • Staff Training
  • Qualified Lead Generation
  • Upselling Techniques
  • Interpersonal Communication Skills

Timeline

Franchise Sales Representative

RE/MAX
12.2022 - Current

Business Development Representative

Brightpearl
03.2022 - 11.2023

Escrow Assistant

Priority Settlement Group Of Texas
08.2021 - 02.2022

Escrow Processor

Hudly Title
12.2020 - 07.2021

Sales Development Representative

Dell EMC
07.2019 - 06.2020

Social Media Coordinator

ZO Skin Centre
06.2018 - 07.2019

Bachelors in Business - Business And Journalism

University of Mississippi

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