Jennifer Gardner
Moreno Valley,CA
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
15
15
years of professional experience
Work History
Franchise Sales Representative
Yelp
03.2023 - 10.2023
- Achieved rapid promotion to Franchise Sales within the first month by exceeding set goals
- Led remote promotional efforts for Yelp's franchise sector, driving substantial growth.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
General Manager/Consultant
Prime 39
12.2021 - 02.2022
- Joined to spearhead a sales-focused transformation, orchestrating a significant overhaul of both front-of-house and back-of-house operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Front Of The House Manager
Suzie Wongs NightClub
04.2011 - 12.2015
- Instrumental in the management of the VIP area, I orchestrated seamless and unforgettable experiences, contributing significantly to the establishment's success.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
General Manager
GOTHAM GROUP
04.2009 - 03.2011
- Dedicated to ensuring exceptional customer experiences, I collaborated with regulatory authorities and successfully managed nightclub operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Education
Graduate Diploma -
FASHION HIGH SCHOOL
Associate Degree -
F.I.T
Timeshare Lic
Skills
- Sales Reporting
- Technical Troubleshooting
- Customer Support
- Telephone Reception
- Records Management
- Paperwork Processing
- Needs Analysis
- Market Research
- Performance Improvement
- Sales Expertise
- Expense Reporting
- Client Service
- Business Growth and Retention
Timeline
Franchise Sales Representative
Yelp
03.2023 - 10.2023
General Manager/Consultant
Prime 39
12.2021 - 02.2022
Front Of The House Manager
Suzie Wongs NightClub
04.2011 - 12.2015
General Manager
GOTHAM GROUP
04.2009 - 03.2011
Graduate Diploma -
FASHION HIGH SCHOOL
Associate Degree -
F.I.T
Timeshare Lic