Anna Gomes
Silver Spring,MD
Summary
Results-driven professional with expertise in customer service, compliance monitoring, and process improvement. Proven ability to enhance operational efficiency and boost customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor, Rx
CVS Pharmacy
Laurel, Maryland
05.2026 - Current
- Supervised daily pharmacy operations and ensured staff compliance with policies.
- Managed inventory levels, ordering supplies and maintaining accurate records.
- Trained new staff on pharmacy procedures and customer service standards.
- Coordinated work schedules to optimize team efficiency during peak hours.
- Monitored prescription dispensing processes to ensure accuracy and safety.
- Addressed customer inquiries and resolved issues in a timely manner.
- Conducted regular team meetings to communicate updates and foster collaboration.
- Implemented process improvements to enhance workflow and service delivery.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase customer satisfaction ratings while minimizing costs associated with returns or refunds.
- Analyzed data from customer surveys to determine customer preferences regarding product offerings or services provided by the store.
Shipping Supervisor
CVS Pharmacy
Laurel, Maryland
01.2026 - 05.2026
- Supervised shipping operations to ensure timely deliveries and compliance with regulations.
- Managed team schedules to optimize workflow and resource allocation.
- Coordinated with logistics partners for efficient shipping and receiving processes.
- Trained staff on safety protocols and proper handling of merchandise.
- Implemented inventory management practices to maintain accurate stock levels.
- Resolved shipping discrepancies by investigating issues and facilitating solutions.
- Communicated with vendors to ensure timely shipment of supplies and materials.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
Store Associate
CVS Pharmacy
Arlington, Virginia
03.2023 - 01.2026
- Assisted customers with product selections and answered inquiries.
- Maintained inventory levels by restocking shelves and organizing displays.
- Operated cash registers, processed transactions, and handled returns.
- Ensured cleanliness and organization of store areas for customer satisfaction.
- Monitored expiration dates and removed outdated products from shelves.
- Implemented loss prevention techniques to safeguard store assets.
- Ensured the cleanliness and tidiness of the store.
Bank Teller
Islami bank of Bangladesh
Dhaka, Bangladesh
02.2020 - 08.2022
- Processed customer transactions with accuracy and efficiency.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained cash drawer integrity through daily balancing.
- Assisted customers with account inquiries and banking services.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Promoted bank products and services to enhance customer experience.
- Maintained confidentiality of bank records, transactions and customer information.
- Collaborated with tellers during high-traffic times to maintain service efficiency.
Education
MBA - Accounting
Tejgong Colle Dhaka
Bangladesh06-2020
Skills
- Prescription management
- Compliance monitoring
- Inventory control
- Process improvement
- Safety protocols
- Problem solving
- Effective communication
- Customer service
Languages
English
Professional
Certification
- Pharmacy technician license
Timeline
Shift Supervisor, Rx
CVS Pharmacy
05.2026 - Current
Shipping Supervisor
CVS Pharmacy
01.2026 - 05.2026
Store Associate
CVS Pharmacy
03.2023 - 01.2026
Bank Teller
Islami bank of Bangladesh
02.2020 - 08.2022
MBA - Accounting
Tejgong Colle Dhaka