Summary
Overview
Work History
Skills
Timeline
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Anna Guevara

Bakersfield,CA

Summary

Dynamic customer service professional with a proven track record at Cigna, excelling in problem resolution and compliance with HIPAA regulations. Recognized for enhancing first-call resolution rates and reducing patient wait times. Proficient in Microsoft Excel and skilled in maintaining professionalism under pressure, ensuring exceptional client satisfaction.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Cigna
05.2023 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Met customer call guidelines for service levels, handle time and productivity.

Medical Scheduler

RadNet
11.2019 - 03.2023

Dental Biller

Clinica Sierra Vista
07.2016 - 06.2018

Billing Speciaist

Orinda Chiropractic and Laser
07.2012 - 06.2015

Skills

  • Customer service
  • Problem resolution
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing

Timeline

Customer Service Representative

Cigna
05.2023 - Current

Medical Scheduler

RadNet
11.2019 - 03.2023

Dental Biller

Clinica Sierra Vista
07.2016 - 06.2018

Billing Speciaist

Orinda Chiropractic and Laser
07.2012 - 06.2015
Anna Guevara