Dynamic customer service professional with a proven track record at Cigna, excelling in problem resolution and compliance with HIPAA regulations. Recognized for enhancing first-call resolution rates and reducing patient wait times. Proficient in Microsoft Excel and skilled in maintaining professionalism under pressure, ensuring exceptional client satisfaction.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.