Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Anna Dufrene

Gray

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

DispatcherCustomer Service ManagerLunch LadyFlorist AssistantCashier/Fast Food Worker

Work Type

Full Time

Location Preference

On-Site
Location: Gray, USHouma, LAThibodaux, LA
Open to relocation: Yes

Salary Range

$17/hr - $20/hr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leaveCareer advancementPersonal development programs

Summary

Dynamic customer service manager with proven skills in active listening, problem-solving, and team leadership. Ready to enhance customer satisfaction and drive operational efficiency.

Results-driven professional with a strong background in customer service and team management. Known for exceptional cash handling and management skills, fostering positive customer relationships, and implementing performance-oriented strategies.

Overview

6
6
years of professional experience

Work History

Dispatcher

Terrebonne Parish Consolidated Government
Houma, LA
09.2025 - Current
  • Operated communication systems to relay information effectively to emergency services.
  • Coordinated response efforts by prioritizing dispatch calls based on urgency and resources available.

Customer Service Manager

HOBBY LOBBY Retail Stores
Houma, LA
06.2021 - 09.2025
  • Resolved customer issues efficiently, fostering positive relationships and improving satisfaction rates.
  • Analyzed customer feedback to identify trends and areas for improvement in service processes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Lunch Lady

Archdiocese Of New Orleans Inc.
Houma, LA
04.2021 - 09.2021
  • Developed efficient workflows to improve lunch service speed and reduce food waste.
  • Managed inventory of food supplies, coordinating timely orders to maintain stock levels.
  • Conducted regular quality checks on food items, ensuring freshness and compliance with regulations.
  • Streamlined lunch service by efficiently organizing serving stations.
  • Provided friendly, attentive service to ensure a positive dining experience for all students.
  • Maintained a clean and sanitary kitchen environment for safe food preparation.

Florist Assistant

Rouses Market
Houma, LA
02.2021 - 04.2021
  • Assisted in creating floral arrangements for various events, ensuring customer satisfaction and quality standards.
  • Managed inventory levels for flowers and supplies, optimizing stock rotation and minimizing waste.
  • Provided exceptional customer service by advising clients on floral selections tailored to their needs.
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.

Cashier/Fast Food Worker

Taco Bell
Houma
09.2020 - 04.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Implemented inventory management practices to ensure stock availability during peak hours.
  • Collaborated with kitchen staff to streamline order preparation and delivery times.
  • Assisted in maintaining cleanliness and organization of front-end operations for optimal efficiency.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Central Lafourche High School
Raceland, LA
05-2020

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Problem-solving
  • Cash handling and management
  • Cash register operation
  • Store opening and closing
  • Customer complaint resolution
  • Till counting
  • Staff training
  • Team leadership

Timeline

Dispatcher

Terrebonne Parish Consolidated Government
09.2025 - Current

Customer Service Manager

HOBBY LOBBY Retail Stores
06.2021 - 09.2025

Lunch Lady

Archdiocese Of New Orleans Inc.
04.2021 - 09.2021

Florist Assistant

Rouses Market
02.2021 - 04.2021

Cashier/Fast Food Worker

Taco Bell
09.2020 - 04.2021

High School Diploma -

Central Lafourche High School

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Anna Dufrene