Overview
Work History
Education
Timeline
Generic

Anna Hayes

Springfield,MO

Overview

6
6
years of professional experience

Work History

Assistant Branch Manager

TelComm CU
Springfield, Missouri
01.2022 - Current
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Provided training to new employees on company policies and procedures.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Managed daily cash flow activities.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided bank leadership in absence of branch manager.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Accounting Clerk

TelComm CU
Springfield, Missouri
03.2020 - 12.2021
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Processed invoices, payments, and statements in a timely manner.
  • Reconciled financial discrepancies by collecting and analyzing account information.
  • Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Performed daily general ledger entries to record financial transactions accurately.
  • Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
  • Supported clerical and administrative needs of senior department staff.
  • Updated accounting ledger and journals with updated transaction information.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.

Teller

TelComm CU
Springfield, Missouri
10.2018 - 03.2020
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Explained account information to customers in detail as needed.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.

Education

Associate of Science - Biological Clinical Science

Ozarks Technical Community College
Springfield, MO
06-2015

Timeline

Assistant Branch Manager

TelComm CU
01.2022 - Current

Accounting Clerk

TelComm CU
03.2020 - 12.2021

Teller

TelComm CU
10.2018 - 03.2020

Associate of Science - Biological Clinical Science

Ozarks Technical Community College

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Anna Hayes