Anna Hayes
Springfield,MO
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
TelComm CU
Springfield, Missouri
01.2022 - Current
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Managed daily cash flow activities.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Accounting Clerk
TelComm CU
Springfield, Missouri
03.2020 - 12.2021
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Processed invoices, payments, and statements in a timely manner.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Performed daily general ledger entries to record financial transactions accurately.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Supported clerical and administrative needs of senior department staff.
- Updated accounting ledger and journals with updated transaction information.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Teller
TelComm CU
Springfield, Missouri
10.2018 - 03.2020
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
Education
Associate of Science - Biological Clinical Science
Ozarks Technical Community College
Springfield, MO06-2015
Timeline
Assistant Branch Manager
TelComm CU
01.2022 - Current
Accounting Clerk
TelComm CU
03.2020 - 12.2021
Teller
TelComm CU
10.2018 - 03.2020
Associate of Science - Biological Clinical Science
Ozarks Technical Community College