Anna Herlache
Madison,WI
Summary
Dynamic worker with experience in high-volume environments, adept at managing cash handling and multitasking. Strongly skilled in customer service/education, teamwork, and maintaining a clean, welcoming work environment. Known for an outgoing, friendly personality, people skills, and adaptability to work with different people in different environments.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Replay Sports Bar & Grill
2022.06 - 2024.08
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Employee
In Bloom Greenhouse
2020.03 - 2023.08
- Managed plant care duties including watering, trimming, and applying fertilizer
- Acquired knowledge of all plants in the greenhouse
- Answered customer's questions
- Adeptly managed cash register and processed customer payments
- Maintained a clean and welcoming atmosphere.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Biology
University of Wisconsin- Madison
Madison, WI05.2026
Bachelor of Science - Psychology
University of Wisconsin- Madison
Madison, WI05.2026
Non-graduate Certificate - Nursing Assistant
Northeastern WI Technical College
Green Bay, WI07.2024
High School Diploma -
De Pere High School
De Pere, WI06.2022
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Outgoing Personality
- Handling Difficult Customers
- Attention to Detail
Timeline
Bartender/Server
Replay Sports Bar & Grill
2022.06 - 2024.08
Employee
In Bloom Greenhouse
2020.03 - 2023.08
Bachelor of Science - Biology
University of Wisconsin- Madison
Bachelor of Science - Psychology
University of Wisconsin- Madison
Non-graduate Certificate - Nursing Assistant
Northeastern WI Technical College
High School Diploma -
De Pere High School
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