Anna Pedraza
Cumming
Summary
Medical Office Assistant with a strong foundation in administrative and educational roles, demonstrating proficiency in patient coordination and electronic medical records management. Skilled in handling sensitive information and fostering communication between medical staff and patients, ensuring compliance with HIPAA regulations. Committed to enhancing team collaboration and delivering exceptional customer service, with a focus on continuous learning and professional growth.
Overview
1
1
year of professional experience
Work History
Patient Access
Children’s Healthcare of Atlanta
Cumming
12.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Medical Office Assistant/ Medical Assistant
Northside Forsyth Internal Medicine and Geriatrics
Cumming
02.2025 - 08.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Delivered expert consultation and referrals for appropriate and effective treatment plans.
- Fostered strong relationships with repeat customers, contributing to increased loyalty and referrals.
- Strengthened relationships with community partners, resulting in increased referrals for health services.
- Prepared and processed patient referrals and transfer requests.
- Collaborated with treatment providers for tailored intervention plans and coordinated appropriate referrals.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
- Provided details on building referrals and managed relationships with physicians.
- Facilitated timely referrals to specialists, ensuring patients received appropriate care as needed.
- Provided fast and accurate patient diagnostics or referrals.
- Provided exceptional customer service, leading to increased referrals and repeat business opportunities.
Front Desk Receptionist
North Atlanta Vascular Clinic
Suwanee
- Collected room deposits, fees, and payments.
- Maintained strong relationships with past clients, generating repeat business and referrals.
- Streamlined patient scheduling processes, enhancing operational efficiency and reducing wait times for appointments.
- Updated and verified patient records to ensure compliance with HIPAA, promoting trust and safeguarding sensitive information.
- Coordinated with healthcare providers to develop tailored treatment plans, improving patient outcomes through effective communication.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Checked lease and purchase contracts to obtain commission and billing information.
- Responded to customer requests for information and resolved billing issues.
- Gathered and summarized supplemental billing information to accommodate customer billing requirements.
- Executed billing tasks and recorded information in company databases.
- Entered patient billing data and verified clean claims for billing purposes.
- Met or exceeded billing requirements on consistent basis.
- Verified discrepancies and resolved clients' billing issues.
- Assisted with medical coding and billing tasks.
Preschool Teacher
Primrose Schools
Cumming
- Assisted and supervised 10 children through entire school day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Allowed for ample outdoor discovery time in schedule each day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Monitored classroom to verify safe and secure environment.
- Guided students to develop social, emotional and physical skills.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Established positive relationships with students and families.
- Developed innovative activities to engage young children in learning process.
- Organized and supervised large and small group activities.
- Helped new preschool children get used to classes by giving one-on-one support.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed and implemented behavior management plans.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Incorporated music, art and literature into curriculum.
- Modeled positive behavior and communication skills for students.
- Created safe and nurturing learning environment for preschoolers.
- Utilized creative teaching strategies to engage students in classroom.
- Assessed student progress and provided feedback on educational development.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Supported students in developing self-esteem and self-confidence.
Hostess
Tams Tupelo
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Advised customers about special offerings and menu items to help drive sales.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Forsyth Central High School
Cumming, GASkills
- Correspondence drafting
- Departmental support
- Spreadsheet tracking
- Appointment confirmation
- Multitasking
- Organization
- Work prioritization
- File organization
- Researching
- Filing
- Sorting
- Email correspondence
- Phone etiquette
- Cash handling
- Fluent in English and Spanish
- Decision-making
- Calendar management
- Hospitality services
- Problem-solving
- Proficient in software
- Basic accounting
- Sensitive information handling
- Oral communication
- Writing communication
- Client communication
- Mail handling
- Office organization
- Customer service
- Document management
- Email decorum
- Telephone decorum
- Appointment scheduling
- Issue handling
- Hospitality best practices
- Administrative skills
- Team collaboration
- Visitor registration
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access
Children’s Healthcare of Atlanta
12.2025 - Current
Medical Office Assistant/ Medical Assistant
Northside Forsyth Internal Medicine and Geriatrics
02.2025 - 08.2025
Front Desk Receptionist
North Atlanta Vascular Clinic
Preschool Teacher
Primrose Schools
Hostess
Tams Tupelo
High School Diploma -
Forsyth Central High School