Cindy Hendriks
Centerville,UT
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at United Airlines/Continental Airlines. Excelled in event preparation and maintaining strong interpersonal relationships. Proven track record of enhancing customer satisfaction through expert handling of inquiries and resolutions. Some experience in QuickBooks and adept at scheduling, showcasing a blend of hard and soft skills to drive organizational success.
Overview
45
45
years of professional experience
Work History
Office Assistant/Patient Coordinator
Dream Dental Implant Center
Salt Lake City, UT
07.2016 - Current
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Taking payments, updating patient charts, assisting dental assistants with turning rooms, and preparing the room for the next patient.
- Responding to Social Media.
- Responding to emails and texts.
- Worked part-time from home doing social media, and answering emails and texts.
Customer Service Representative
United Airlines/Continental Airlines
Salt Lake City, UT
04.1994 - 07.2018
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service
- Worked remotely from home
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with needed flights and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in customer conversation to understand needs, resolve issues, and answer flight schedule questions.
- Collected payments.
Hair Stylist
Cindy's Snappy Snippers
West Valley City, UT
02.1980 - 10.2001
- Worked home-based business.
- Took care of all managerial work.
- Accounting
- Greeted customers, answered phones, and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, and styled hair according to the client's instructions..
- Performed chemical treatments such as perms and relaxers.
- Pursued continuing education and training to stay updated with new trends and techniques.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of workstation by sanitizing tools and equipment between uses.
- Educated clients on proper home hair care maintenance techniques.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Organized scheduling of appointments throughout the day.
Education
Cosmetologist - Cosmetology
Continental Beauty College
Salt Lake City, UT12-1980
Skills
- Event Preparation
- Proofreading
- Meeting planning
- Mail handling
- Call handling
- Scheduling
- Correspondence drafting
- Proofreading documents
- QuickBooks limited experience
- Strong interpersonal skills
- Scheduling appointments
Affiliations
- Enjoys being with family and friends
- Enjoys oil painting and crafting with grandchildren
- Camping
- traveling
Timeline
Office Assistant/Patient Coordinator
Dream Dental Implant Center
07.2016 - Current
Customer Service Representative
United Airlines/Continental Airlines
04.1994 - 07.2018
Hair Stylist
Cindy's Snappy Snippers
02.1980 - 10.2001
Cosmetologist - Cosmetology
Continental Beauty College
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