Anna Herrera
Weslaco,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
year of professional experience
Work History
Sever
IHOP
Weslaco, TX
12.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Drive-Thru Cashier
Sonic
San Antonio, TX
09.2021 - 09.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
Dine in Host
Kumori Sushi & Teppanyaki
Weslaco, United States
03.2021 - 06.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating and menu information.
Education
Texas A&M University San Antonio
San Antonio, TXHigh School Diploma -
Weslaco High School
Weslaco, TX05.2021
Skills
- Order Accuracy and Delivery
- Food and Beverage Service
- Conflict and Complaint Resolution
- Able to Lift 30 Pounds
- Dining Room Cleaning and Upkeep
- Team Player
- Special Requests and Substitutions
- Transactions and Cash Handling
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Sever
IHOP
12.2021 - Current
Drive-Thru Cashier
Sonic
09.2021 - 09.2021
Dine in Host
Kumori Sushi & Teppanyaki
03.2021 - 06.2021
Texas A&M University San Antonio
High School Diploma -
Weslaco High School
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