Anna Heyda
Wauwatosa,WI
Summary
Client-centered Events Operations Manager focused on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true.
Overview
8
8
years of professional experience
Work History
Events Operations Manager
Milwaukee Renaissance West Hotel
04.2021 - Current
- Proficiency in CI.TY, POS System
- ESS overall score of 100%
- Managing administrative logistics of events planning, event booking, and event promotions
- Liaised between clients, vendors, meeting planners, catering/sales, food and beverage to determine exact event requirements
- Oversaw preparation and management of event budgets to deliver at or below projected costs
- Managing and directing fluctuating team of 15-30 staff to put together low to high budget events
- Managed administrative logistics of events planning, event booking, and event promotions
Director of Banquets
Saint Kate Hotel
07.2019 - 04.2021
- Directed banquet managers, servers, captains, set-up department in daily operations
- Maintained quality standards, anticipating and fulfilling expectations of clients as outlined by event orders
- Handled escalated client concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Manged expensed withing budget constraints
- Monitored client feedback to maintain high Market Metrix scores for meetings and events
- Orchestrated high-profile catering events for up to 500 guests, resulting in 95% satisfaction rate from clients
Banquet Manager
Pfister Hotel
02.2016 - 07.2019
- Managed over 40 union associates for multiple social and corporate functions from 2 to 1000 guests
- Awarded 1st place for creation and design of 9 themed breaks for Pepsi Hospitality Break Competition
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations
- Coordinated set up and broke down conference and banquet rooms to meet facility standards and specifications for over 25,000 sq ft of banquet space
Education
Master in Tourism And Hospitality Management - Tourism And Hospitality
Academy of Physical Education
Krakow, Poland09.2000
Bachelor of Arts - Hospitality
The University College of Tourism And Ecology
Sucha Beskidzka, Poland06.1997
Skills
- Events Requirements Gathering
- Crisis Management
- Guest Relations
- Event Operations
- Project Management
- Vendor Management
- Customer Satisfaction
- Excellent communication skills
- Exceptional multi-tasker
- Compelling leadership skills
Languages
Polish
Native or Bilingual
Timeline
Events Operations Manager
Milwaukee Renaissance West Hotel
04.2021 - Current
Director of Banquets
Saint Kate Hotel
07.2019 - 04.2021
Banquet Manager
Pfister Hotel
02.2016 - 07.2019
Master in Tourism And Hospitality Management - Tourism And Hospitality
Academy of Physical Education
Bachelor of Arts - Hospitality
The University College of Tourism And Ecology
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