Anna Hoos
Green Forest,AR
Summary
My job experiences have given me great versatility in dealing with people and situations. I am confident, loyal, personable and reliable.
I feel that any position or field I am put into, my qualifications and job background will provide me the ability to do the job I am given.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer Cadet
Northwest Community Corrrections Center
Vinita, OK
08.2024 - 10.2024
- Conducted headcounts to ensure that all inmates were accounted for.
- Maintained order in visiting rooms by enforcing visitation rules and procedures.
- Under the Training Officer's supervision until the Correctional Officer Academy starts in mid-September.
- August 18, 2024, I entered the Oklahoma State Department of Corrections Academy located in Oklahoma City, Oklahoma. This is an 8-week paramilitary academy to prepare for a career in becoming a correctional officer. I graduated October 3, 2024.
Volunteer
Wyandotte Food Pantry / Thrift Store
Wyandotte, OK
03.2023 - 09.2024
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Greeted guests and offered assistance in finding specific household or clothing or needs.
- Pulled food items according to state requirements per customer/family. Received outside donations, separated, organized, cleaned, priced donations, and put them in the store to sell.
- Completed day-to-day duties accurately and efficiently.
- Provided guidance and support to fellow volunteers during their shifts.
- Provided assistance to staff in the daily operations of the organization.
- Operated cash register.
Detention Officer
Carroll County Sheriffs Office Detention Center
Berryville, AR
07.2022 - 03.2023
- Enforced disciplinary action when appropriate according to established guidelines.
- Supervised inmates during day-to-day activities.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Performed searches of people, vehicles, mail items and dormitories.
- Attended court hearings related to inmates under supervision when requested by supervisors.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Served meals and dispensed medications to inmates.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Issued clothing, tools and other authorized items to inmates.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
Produce Manager
Harps Grocery Store
Green Forest, AR
11.2020 - 01.2022
- Maintained department equipment and advised general manager of equipment repair needs.
- Trimmed, washed, and bundled produce.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Supervised staff members in the produce department, delegating tasks and training new employees.
Customer Service Assoicate
Walgreens
Harrison, AR
01.2010 - 11.2020
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Performed additional duties as assigned by management team.
- Supported sales team members to drive growth and development.
Education
Graduation Certificate - Correctional Officer
Oklahoma Department of Corrections
Oklahoma City, OK10-2024
High School Diploma -
Berryville High School
Berryville, AR06-1984
Skills
- Inmate supervision
- Non-violent intervention
- Verbal communication
- Security procedures
- Cash handling
- Customer relations
- Telephone etiquette
- Point of sale systems
- Excellent written and oral communication
- Complaint handling
Certification
- CPR
- Pepper Spray State of Oklahoma
Timeline
Correctional Officer Cadet
Northwest Community Corrrections Center
08.2024 - 10.2024
Volunteer
Wyandotte Food Pantry / Thrift Store
03.2023 - 09.2024
Detention Officer
Carroll County Sheriffs Office Detention Center
07.2022 - 03.2023
Produce Manager
Harps Grocery Store
11.2020 - 01.2022
Customer Service Assoicate
Walgreens
01.2010 - 11.2020
- CPR
- Pepper Spray State of Oklahoma
Graduation Certificate - Correctional Officer
Oklahoma Department of Corrections
High School Diploma -
Berryville High School
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