Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Anna James
Durham,NC
Summary
Work History
The Lerner SchoolDurham, NC
Technology Specialist
07.2022 - Current
Job overview
- Support and assist members of staff with hardware, software, and network issues
- Configured, installed, updated, and managed over 50 iPads, 20 MacBooks, 40 Chromebooks, and 20 pc laptops.
- Administered networks by creating user accounts and managing permissions.
- Used JAMF School, Apple School Manager, and Google Admin on regular basis and developed advanced proficiency.
- Provided replacement files to staff with missing data, media files, and software components.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Monitored systems in operation and input commands to troubleshoot areas.
Camp Shelanu At Jewish For GoodDurham, NC
Office Manager
05.2019 - 08.2022
Job overview
- In charge of processing registrations/cancellations and generating rosters, camper information forms, allergy lists, field trip permission slips, etc.
- The contact person responded to parents' questions by phone and email.
- Booked and confirmed camp trips and entertainers.
- Helped with general administrative tasks of camp such as maintaining supplies, making copies, tracking receipts and budget, creating flyers, and also assisted in managing camp hiring paperwork.
- Maintained computer and physical filing systems.
- Maintained a fun, learning-focused atmosphere by smoothly handling conflicts and developing a culture centered around collaboration and personal responsibility.
- Increased customer service success rates by quickly resolving issues.
The Lerner SchoolDurham, NC
Preschool Assistant Teacher
07.2021 - 06.2022
Job overview
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Wiped down play areas, toys, tables, and other hard surfaces to minimize germ spread.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Promoted sensory development by providing access to different textures.
- Collaborated with 8 teachers to promote appropriate care and education for 18 children ages 3-5.
Jewish For GoodDurham, NC
Remote Learning Specialist
08.2020 - 05.2021
Job overview
- Helped 12 students, K-2nd grade, log in to their online learning classrooms and manage their schedules.
- Monitored student classrooms and outdoor activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Set up visual aids, equipment, and classroom displays to support lesson delivery.
- Quickly learned new skills and applied them to daily tasks, improving efficiency, and productivity.
Jewish For GoodDurham, NC
Welcome Desk Associate
01.2020 - 12.2020
Job overview
- Answered phones and assisted callers with inquiries.
- Greeted guests entering and exiting facility.
- Established relationships with guests to grow and retain client base.
- Completed cashier and point-of-sale operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Jewish For GoodDurham, NC
Senior Camp Counselor
06.2013 - 08.2018
Job overview
- Babysitter for 10 years
- Red cross certified (CPR and First Aid Certified)
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Jewish For GoodDurham, NC
Marketing Intern
05.2018 - 08.2018
Job overview
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Helped with planning and hosting of marketing events.
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns and social media content.
Education
Riverside High SchoolDurham, NC
High School Diploma
06.2017
University Overview
- Project Lead The Way Engineering program
North Carolina State UniversityRaleigh, NC
Some College (No Degree)
University Overview
- Enrolled as a student for 3 years
- Took time off to work during the pandemic
Skills
- Excellent Interpersonal Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Individual and Small Group Instruction
- Skilled in Microsoft Office
- Corporate Communications
- Administration and Operations
- Adobe Systems
- Microsoft Office 365
- Google Drive
Hobbies & Interests
Hobbies & Interests
- Arts & Crafts
- Digital Design
- Trivia
- Reading
- Puzzles
- ASL
- Beekeeping
Timeline
Technology Specialist
The Lerner School
07.2022 - Current
Preschool Assistant Teacher
The Lerner School
07.2021 - 06.2022
Remote Learning Specialist
Jewish For Good
08.2020 - 05.2021
Welcome Desk Associate
Jewish For Good
01.2020 - 12.2020
Office Manager
Camp Shelanu At Jewish For Good
05.2019 - 08.2022
Marketing Intern
Jewish For Good
05.2018 - 08.2018
Senior Camp Counselor
Jewish For Good
06.2013 - 08.2018
Riverside High School
High School Diploma
North Carolina State University
Some College (No Degree)
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
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