Anna Jones
Calmar,IA
Summary
Energetic employee with a proven ability to generate innovative ideas and solve problems. Committed to personal growth and supporting others' development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Decorah Bank & Trust
Decorah , IA
07.2024 - Current
- Provided support and guidance to new customer service representatives.
- Created training materials for new customer service representatives.
- Provided one-on-one coaching sessions to help employees improve their skills, personal growth, and professional growth.
- Initiating critical conversations with employees.
- Delegated work to staff, setting priorities and goals for growth and development.
- Coordinated schedule to maintain appropriate coverage.
- Coach employees in handling difficult or complex problems.
- Completing standard CSR I through CSR III, tasks including, but not limited to, teller transactions, wire transfers, fraud mitigation, etc.
Customer Support Representative
Decorah Bank & Trust
Decorah , IA
01.2023 - 07.2024
- Developed strong relationships with customers to ensure repeat business.
- Assisted customers with basic technical issues related to digital banking platforms.
- Resolved customer disputes promptly, in accordance with bank policies and procedures.
- Followed strict compliance guidelines when completing transactions for customers.
- Ensuring confidentiality with each transaction or phone call.
- Balancing ATM and ITM systems on a weekly schedule, ensuring accuracy and attention to detail.
Assistant Salon Director
Sun Tan City
Marion, IA
10.2020 - 01.2023
- Oversaw 8-10 employee sales performances and facility cleanliness.
- Worked to continuously increase salon sales by 5% from the previous year.
- Controlled inventory by tracking expenses, purchases, and spot checking 50-75 products weekly to minimize theft.
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
- Scheduled employees to maintain adequate coverage during business hours.
Education
BA - Kinesiology/Education
Coe College
Cedar Rapids, IA05.2022
Skills
- Attention to Detail
- Effective Multitasking
- Structured Planning
- Collaborative Teamwork
- Accountable Professional
- Approachable and Engaging
- Management and Leadership
- Clear Communication
- Email Correspondence
- Educating Individuals
- Critical Thinking
Certification
- CPR
- Workplace Conversations course.
Timeline
Lead Customer Service Representative
Decorah Bank & Trust
07.2024 - Current
Customer Support Representative
Decorah Bank & Trust
01.2023 - 07.2024
Assistant Salon Director
Sun Tan City
10.2020 - 01.2023
- CPR
- Workplace Conversations course.
BA - Kinesiology/Education
Coe College
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