GARRETT EVANS
Reynoldsburg,OH
Summary
Dynamic customer service professional with a proven track record at United Midwest Savings Bank, excelling in cash handling and auditing. Recognized for building strong relationships and ensuring compliance, I thrive in fast-paced environments while maintaining meticulous attention to detail. Passionate about delivering exceptional service and enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Lead Customer Service Representative
United Midwest Savings Bank
Columbus, OH
04.2024 - Current
- Earned promotion based on performance, reliability, and operational knowledge.
- Conduct branch audits including teller cash drawers, ATM balances, and vault integrity.
- Perform vault and ATM transactions, including cash ordering, buying/selling, verification, and daily reconciliation.
- Uphold dual-control procedures, security standards, and internal compliance requirements.
Customer Service Representative
United Midwest Savings Bank
Columbus, OH
01.2020 - 04.2024
- Processed lobby and drive-thru teller transactions with accuracy and customer focus.
- Assisted customers via phone, resolving account questions and providing product guidance.
- Opened CDs, checking, and savings accounts, ensuring proper documentation and verification.
- Completed morning branch security checks, vault opening procedures, and dual-control practices.
- Managed account notices including earnings, maturity, renewals, and NSF processing.
- Scheduled customer appointments and verified documentation for inter-branch transactions.
Valet Attendant
Crowne Plaza Columbus Downtown
Columbus, OH
01.2016 - 01.2020
- Delivered guest service, vehicle handling, and luggage support.
- Completed nightly reporting and maintained process accuracy.
Footwear Sales Associate
Dick's Sporting Goods
Columbus, OH
01.2016 - 12.2016
- Assisted customers with fitting, selection, and performance needs.
- Maintained stock rotation and backroom inventory.
Fuel Attendant & Kitchen Crew Member
GetGo Gas Station & Chick-Fil-A
Columbus, OH
01.2014 - 01.2016
Education
High School Diploma -
Madison Christian School
Groveport, OH01.2014
Some College (No Degree) -
Columbus State Community College
Columbus, OHSkills
- Customer Service
- Cash Handling & Balancing
- Account Opening & Documentation
- ATM/Vault Operations
- Internal Controls
- Auditing
- Relationship Building
- Excel Reporting
- Attention to Detail
- Time Management
Timeline
Lead Customer Service Representative
United Midwest Savings Bank
04.2024 - Current
Customer Service Representative
United Midwest Savings Bank
01.2020 - 04.2024
Valet Attendant
Crowne Plaza Columbus Downtown
01.2016 - 01.2020
Footwear Sales Associate
Dick's Sporting Goods
01.2016 - 12.2016
Fuel Attendant & Kitchen Crew Member
GetGo Gas Station & Chick-Fil-A
01.2014 - 01.2016
High School Diploma -
Madison Christian School
Some College (No Degree) -
Columbus State Community College