Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Kalis

9493 Mountain Meadow Rd Shingletown,CA

Summary

Accomplished Assistant General Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Athleta
Los Gatos , CA
07.2016 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Fitness Manager

24 Hour Fitness
Roseville, CA
04.2012 - 02.2016
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Helped clients set and achieve health and wellness goals.

Cosmetologist

The Grand Salon
Folsom, CA
08.2010 - 01.2014
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Education

California Board of Barbering & Cosmetology - Cosmetology

California Barbering & Cosmetology
Sacramento
08.2012

Skills

  • Originality and Creativity
  • Time Management
  • Human Resources Oversight
  • Department Oversight
  • Retail Operations
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Event Coordinator
  • Networking & Area Marketing

Certification

  • Certified , NASM Personal Trainer Certification

Timeline

Assistant Store Manager

Athleta
07.2016 - Current

Assistant Fitness Manager

24 Hour Fitness
04.2012 - 02.2016

Cosmetologist

The Grand Salon
08.2010 - 01.2014

California Board of Barbering & Cosmetology - Cosmetology

California Barbering & Cosmetology

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Anna Kalis