ANNA KAUFFMAN
Knoxville
Summary
Motivated Shift Leader, enthusiastic about helping team members meet and exceed objectives with compassionate leadership. I am a skilled problem solver with front-line experience and a collaborative nature.
Overview
3
3
years of professional experience
Work History
SHIFT LEADER
Dunkin' Brands
06.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
SHIFT LEADER
Dunkin' Brands
08.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Mr. Roberts Aftercare
Robert Dowbiggin
08.2024 - Current
- Established strong relationships with students by actively listening to their needs and adapting approaches accordingly.
- Observed student interactions closely to identify potential areas of concern or conflict requiring intervention.
- Facilitated group discussions among students, fostering an environment of empathy, understanding, and respect.
- Implemented engaging after-school activities that fostered creativity, teamwork, and critical thinking skills.
- Monitored children's activities to verify safety and well-being.
AFTERCARE COUNSELOR
Webb School Of Knoxville
05.2024 - 07.2024
- Developed positive relationships with children by exhibiting empathy, understanding, and respect.
- Organized activities that encouraged healthy social interaction among children.
- Ensured a safe environment for all participants during group sessions or recreational activities.
YMCA Summer Camp Counselor
YMCA Child Development Center
06.2025 - 07.2025
- Monitored camper behavior, resolving conflicts to maintain a positive environment.
- Worked with children of varying ages, interests, skills, and developmental levels.
- Acted as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Supported children by actively listening and offering encouragement.
Education
Elementary Education -
Maryville College
Maryville, Tennessee05.2027
High School Diploma - undefined
Knoxville Catholic High School
Knoxville, Tennessee05.2023
Skills
- Team leadership
- Professional appearance
- Team supervision
- Positive attitude
- Client service
- Friendly
- Problem-solving
- Attention to detail
Timeline
YMCA Summer Camp Counselor
YMCA Child Development Center
06.2025 - 07.2025
Mr. Roberts Aftercare
Robert Dowbiggin
08.2024 - Current
AFTERCARE COUNSELOR
Webb School Of Knoxville
05.2024 - 07.2024
SHIFT LEADER
Dunkin' Brands
08.2023 - Current
SHIFT LEADER
Dunkin' Brands
06.2022 - 08.2023
High School Diploma - undefined
Knoxville Catholic High School
Elementary Education -
Maryville College