Anna Kennedy
Knoxville,TN
Summary
- Compassionate and reliable Treatment Coordinator with expertise in dental treatment plans and dental procedures, accustomed to taking on challenging tasks and is dedicated to business success.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Foothills Pediatric Dentistry And Orthodontics
04.2021 - Current
- Presented treatment and financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Enhanced office productivity by implementing new organizational systems and processes.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Orthodontic Treatment Coordinator
Smile Doctors Braces
05.2019 - 04.2021
- Managed collections, Insurance verification, contracts, claim submissions, payment processing, ran monthly reports.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Took x-rays, photographs and 3D scans of patients' teeth and mouth for treatment planning and diagnosis.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Took impressions, prepped and placed orthodontic appliances including but not limited to fixed retainers, clear retainers, upper palatal expanders, upper and lower space maintainers, CS4's, and forsus.
Orthodontic Assistant
Myers Orthodontics
08.2017 - 06.2019
- Completed periodic x-rays of erupted, impacted and unerupted teeth to access the need for further interventions.
- Instructed patients in oral hygiene and plaque control programs.
- Took impressions, Fabricated fixed retainers, delivered upper and lower bonded retainers, upper palatal expanders, upper and lower space maintainers, CS4's, and forsus.
- Assisted doctor with all chairside appointments.
Guest Service Representative
Target
09.2016 - 08.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed returns and online orders
Education
Registered Dental Assistant - Dental Assisting
Dental Staff School
Knoxville Tennessee05.2017
GED -
Twin Tiers Christian Academy
Breesport, NY06.2016
Skills
- Task prioritization
- Verbal communication
- Customer service
- Creative thinking
- Financial reporting
- Schedule coordination
Timeline
Treatment Coordinator
Foothills Pediatric Dentistry And Orthodontics
04.2021 - Current
Orthodontic Treatment Coordinator
Smile Doctors Braces
05.2019 - 04.2021
Orthodontic Assistant
Myers Orthodontics
08.2017 - 06.2019
Guest Service Representative
Target
09.2016 - 08.2017
Registered Dental Assistant - Dental Assisting
Dental Staff School
GED -
Twin Tiers Christian Academy
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