Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Anna Kertesz

Aliso Viejo

Summary

Highly adaptable and flexible student with a passion for computer hardware repair. Efficient problem solver with leadership experience in team environments.

Overview

4
4
years of professional experience

Work History

IT Intern

Super Color Digital
Irvine, CA
05.2023 - 07.2023
  • Performed troubleshooting on various software applications and systems.
  • Provided technical support to users with a variety of questions related to computer systems, software, and hardware.
  • Monitored system performance to ensure optimal operation and security protocols are met.
  • Installed, configured, and tested hardware components such as routers and switches.
  • Developed user documentation for newly implemented IT systems.
  • Configured network settings according to specified requirements.
  • Maintained inventory records of all hardware equipment used by the organization.

Assistant Store Leader

GameStop
Aliso Viejo, CA
09.2019 - 08.2022
  • Provided guidance and leadership to store team members.
  • Participated in developing initiatives to improve client contentment and revenue growth
  • Developed and implemented plans for daily operations, including inventory management, marketing, customer service, staffing, and scheduling.
  • Coached and mentored new hires on standard workflow practices
  • Maintained accurate records of all store transactions, ensuring compliance with federal and state laws as well as company guidelines.
  • Evaluated financial information to enhance store budgeting efficiency
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

Education

Computer Engineering

Saddleback College
Mission Viejo, CA

Skills

  • Hardware Installation
  • Computer Repairs
  • Coding proficiency
  • Problem-solving aptitude
  • C Programming Language
  • Arm64 and Hack Assembly language
  • Machine Learning
  • Multitasking Abilities
  • Flexible and Adaptable
  • Analytical and Critical Thinking

Affiliations

  • Reading
  • Brazilian Jiu Jitsu
  • Computer Repair/Building

Accomplishments

  • Dean's List Academic Reward 2022-2023

Languages

Hungarian
Native/ Bilingual
Persian
Elementary

Timeline

IT Intern

Super Color Digital
05.2023 - 07.2023

Assistant Store Leader

GameStop
09.2019 - 08.2022

Computer Engineering

Saddleback College

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Anna Kertesz