Anna Khalid
Miami,FL
Summary
Motivated business professional skilled at developing and deepening customer relationships to drive consistent growth. Offering 4 years of experience in customer service and confidence using CRM techniques. Focused on maximizing business success by capitalizing on sales and managing project implementations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Account Representative
Flat World Digital Publishing
Remote
07.2021 - Current
- Serving as a liaison between departments to facilitate communication and keep appropriate parties updated on project/system developments.
- Managing time sensitive project implementations to support sales team with growing new and existing accounts.
- Increasing customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Creating and updating documentation on system changes to help daily processes run efficiently.
- Mastering CRM systems (e.g., Salesforce, Jira, Confluence) to effectively manage accounts.
- Training new hires on system processes and company guidelines.
Management Trainee
Enterprise Rent-a-Car
Worcester, MA
11.2020 - 04.2021
- Built strong relationships with internal and external stakeholders and devised strategies and initiatives to promote products and services.
- Assisted management staff with business development and process improvement marketing strategies.
- Verified quality of products and conformance to company standards before submitting to clients/customers.
- Obtained new business by strategically negotiating with outside suppliers.
Recreation and Fitness Marketing Manager
Southern Connecticut State University
New Haven, CT
06.2019 - 05.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Presented potential media campaign projects to Department Head for approval.
- Maintained and facilitated relationships between vendors/partners to ensure project deadlines were met.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Executive Office Intern
NBC Sports Group
Stamford, CT
08.2019 - 12.2019
- Successfully presented sales pitch regarding increasing brand awareness to Executive Board.
- Supported Executive Board by managing and updating confidential electronic correspondence.
- Worked cohesively with other departments to execute projects in a timely manner.
Customer Service Representative
Connecticut Sports Center
Woodbridge, CT
10.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day responsibilities to ensure proper facility management and responded to customer requests.
Education
Bachelor of Science - Business Management
Southern Connecticut State University
05.2020
Skills
- Languages- English, Urdu (Native)
- Proficient with Microsoft Word, Excel and PowerPoint
- Account Monitoring
- Analytical and Critical Thinking
- Managing Customer Accounts
- Project Management
- Department Collaboration
Certification
Dean’s List (2018-2020), National Honor Society, World Language Honor Society
Timeline
Digital Account Representative
Flat World Digital Publishing
07.2021 - Current
Management Trainee
Enterprise Rent-a-Car
11.2020 - 04.2021
Executive Office Intern
NBC Sports Group
08.2019 - 12.2019
Recreation and Fitness Marketing Manager
Southern Connecticut State University
06.2019 - 05.2020
Customer Service Representative
Connecticut Sports Center
10.2017 - 05.2018
Bachelor of Science - Business Management
Southern Connecticut State University
Dean’s List (2018-2020), National Honor Society, World Language Honor Society
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