Anna Kimbrell
Jeffersonville,IN
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Texas Roadhouse
Clarksville , IN
01.2025 - Current
- Supervised daily restaurant operations
- Managed inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations consistently.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints and ensured satisfaction effectively.
- Monitored food quality and presentation standards continuously.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Bartender
Porch and Kitchen
Louisville, KY
02.2024 - 01.2025
- Promoted to lead bartender of Distillers Club
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Responsible for training new bar staff.
Life Insurance Broker
American Amicable
Louisville, KY
02.2023 - 01.2024
- Communicated with clients to understand needs and identify best policies for each case.
- Calculated premiums and established payment methods.
- Pursued continued professional development through insurance workshops, course and webinars.
- Obtained underwriting approval by completing application for coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Sought out new clients and developed clientele by networking to find new customers.
- Listened to customers to understand needs and put together optimal solutions.
Bar Manager
Harrys Taphouse and Kitchen
Jeffersonville, IN
06.2020 - 11.2023
- Responsible for inputting all sales into the computer and closing the restaurant each night.
- Responsible for closing out all drawers at the end of the night.
- Trained all new bartending staff.
- Recommended food and drinks to patrons based on preference.
- Stocked bar with beer, wine, liquor and related supplies.
- Created unique cocktails for special events.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Created and designed cocktails for the drink menu.
Bartender
Omni Hotels & Resorts
Louisville, KY
06.2018 - 03.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
Executive Bourbon Steward
Stave And Thief Society
Louisville, KYBusiness Finance
Indiana University Southeast
New Albany, INSkills
- Food Service
- New Hire Training
- Craft cocktail preparation
- Inventory
- Customer Service
- Responsible Alcohol Service
- Liquor, beer, and wine knowledge
- Hospitality and accommodation
- Cocktail list development
- Staff training and development
Timeline
Restaurant Manager
Texas Roadhouse
01.2025 - Current
Bartender
Porch and Kitchen
02.2024 - 01.2025
Life Insurance Broker
American Amicable
02.2023 - 01.2024
Bar Manager
Harrys Taphouse and Kitchen
06.2020 - 11.2023
Bartender
Omni Hotels & Resorts
06.2018 - 03.2020
Executive Bourbon Steward
Stave And Thief Society
Business Finance
Indiana University Southeast