Gisselle Estrada
Elgin,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Knowledgeable Desired Position with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Dunkin'
02.2024 - 08.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Popeyes Chicken
10.2019 - 03.2025
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Answered customer questions
- Processed cash, checks, or credit transactions with accuracy
- make decisions
- communication skills
- stocked merchandise
Assistant Manager
Spirit Halloween
08.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Personal Digital Shopper
Walmart
05.2023 - 04.2024
- Researched new ideas for enhancing the overall online shopping experience.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Listened to customer needs to identify and recommend best products and services.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Provided assistance communicating, typing correspondence or obtaining information.
Assistant Manager
Versona
01.2022 - 07.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed business performance data and forecasted business results for upper management.
- Closing and opening store
Retail Sales Associate
Savers
07.2022 - 05.2023
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
Elgin High School
Elgin, IL10-2022
Skills
- Customer Service
- Heavy Lifting
- Planning and Organization
- Payment Processing
- Mobile ordering understanding
- Fashion trends
- food service
- stocking
- receiving
- cleaning experience
- bagging
- shift management
- kitchen experience
- food preparation
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
Education and Training
other
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Spirit Halloween
08.2024 - 11.2024
Restaurant Manager
Dunkin'
02.2024 - 08.2025
Personal Digital Shopper
Walmart
05.2023 - 04.2024
Retail Sales Associate
Savers
07.2022 - 05.2023
Assistant Manager
Versona
01.2022 - 07.2023
Restaurant Manager
Popeyes Chicken
10.2019 - 03.2025
High School Diploma -
Elgin High School